Megan Young
Grimsby
Summary
Organized and independent worker with proven time management skills and commitment to learning new tasks. Energetic personality enhances guest experiences, supported by a strong work ethic. Several years of practical experience demonstrate reliability and dedication to achieving high-quality results. Self-motivated to meet targets while maintaining clean and safe working environments, effectively following instructions to ensure quality outcomes.
Overview
7
7
years of professional experience
Work history
Front of House Team Member
The Wellow Hotel
Cleethorpes
2021.06 - 2022.12
- Completed daily opening and closing checklists to maintain correct standards while getting dining room ready for service.
- Built and maintained respectful and effective working relationships.
- Successfully met schedule times using excellent planning and coordination skills.
- Managed complaints with calm, clear communication and friendly attitude.
- Checked on tables at appropriate intervals to refill drinks, respond to requests and receive customer feedback.
- Arranged alternative selections for guests with food allergies while keeping clear communication with kitchen team.
- Stocked and maintained silverware, and condiments while resetting tables ready for next customers.
- Occasionally supported hotel staff by picking up shifts and doing basic housekeeping duties such as, restocking rooms if necessary, changing bedding/towels within rooms, sanitising all work surfaces including bathrooms.
Front of House Team Member
The Kingshead
Waltham
2019.10 - 2021.02
- Kept tables clean and presentable by clearing glassware, cutlery and crockery from tables when finished.
- Supported bar team by preparing and pouring drinks such as cocktails, coffees along with alcoholic and non-alcoholic beverages.
- Confidently provided relaxing and professional environment by going those extra miles to assist customer needs, while also providing warm, friendly welcome to visitors, all while maintaining excellent first impressions.
- Shined and polished silverware, glasses and other cutlery items during quieter periods.
- Showed customers to their seats upon arrival, providing clean and sanitised menus.
- Resolved customer complaints promptly, however taking more serious concerns to management if necessary.
- Maintained safe hygiene and food handling standards, avoiding cross-contamination.
- Delivered friendly and fast service to process high volume of food and drink orders at peak times.
- Managed walk-in, online and telephone reservations, while keeping customer information private.
Bar Server
County Hotel
Grimsby
2016.02 - 2019.07
- Maintained brand image by keeping a hygienic, well looked after personal appearance.
- Handled cash, credit card and voucher payments.
- Upheld high standard of cleanliness in all work areas to comply with health and safety regulations.
- Confirmed ages of customers to identify eligibility and discontinued service to intoxicated guests, including ID checks in line with the Challenge 25 rules and regulations.
- Successfully managed customer service experience such as, serving each guest with an warm welcomed, positive and enthusiastic attitude.
- Mixed drinks and served wine, beer and non-alcoholic beverages for multiple guests simultaneously.
- Successfully and safely changed beer barrels/kegs without supervision.
- Received orders from wait staff and delivered beverages to guests.
- Cleared tables, wiped countertops and correctly disposed trash to maintain sanitary standards.
Education
Level 2 Diploma - Animal Management
Bishop Burton College
Beverly, ERYLevel 3 Diploma - Animal Management
Bishop Burton College
Beverly, ERYDiploma of Higher Education - Animal Management
Bishop Burton College
Beverly, ERYSkills
- Food safety knowledge
- Effective verbal communication
- Cash handling
- Order taking and food running
- Analytical thinking
- Customer complaint resolution
- Interior and exterior maintenance
- Employee training programs
- Policy analysis and evaluation Strategic planning and implementation Risk assessment and management Compliance monitoring
- Customer service excellence
- Work ethic
Timeline
Front of House Team Member
The Wellow Hotel
2021.06 - 2022.12
Front of House Team Member
The Kingshead
2019.10 - 2021.02
Bar Server
County Hotel
2016.02 - 2019.07
Level 2 Diploma - Animal Management
Bishop Burton College
Level 3 Diploma - Animal Management
Bishop Burton College
Diploma of Higher Education - Animal Management
Bishop Burton College