Ella Maclean
Glasgow
Summary
Accomplished professional with expertise in food presentation and safety, adept at staff training and development. Demonstrates strong organisational abilities and proficiency in POS system operation, enhancing guest services through effective upselling strategies. Committed to maintaining high standards of allergy awareness and kitchen support, with a focus on order management to optimise customer satisfaction.
Overview
6
6
years of professional experience
Work history
Front of house team member
Maggies Rock’N’Rodeo
Glasgow, Glasgow City
2025.02 - Current
- Promoted special offers or events to increase awareness among customers.
- Recommended menu items to guests, enhancing their dining experience.
- Enhanced guest experience with a friendly and helpful attitude.
- Delivered consistent professional service whilst handling multiple tasks simultaneously.
Food and Beverage Assistant
Isle of Mull Hotel and Spa, Crerar Hotels
Isle of Mull, Argyll and Bute
2023.02 - 2024.06
Waitress Assistant
Blethers
Isle of Mull, Argyll and Bute
2022.03 - 2023.10
Junior Barista
Duart Castle Tearoom
Isle of Mull, Argyle and Bute
2021.06 - 2022.05
Waitress Assistant
Blazey's
Isle of Mull, Argyll and Bute
2019.04 - 2019.09
Education
HND - International Events Management
City of Glasgow college
High School Diploma - Relevant course
Tobermory High School
Skills
- Food presentation talent
- Food safety knowledge
- Staff Training and Development
- Allergy awareness
- POS System Operation
- Organizational abilities
- Upselling strategies
- Kitchen Support
- Order Management
- Guest Services
References
References available upon request
Timeline
Front of house team member
Maggies Rock’N’Rodeo
2025.02 - Current
Food and Beverage Assistant
Isle of Mull Hotel and Spa, Crerar Hotels
2023.02 - 2024.06
Waitress Assistant
Blethers
2022.03 - 2023.10
Junior Barista
Duart Castle Tearoom
2021.06 - 2022.05
Waitress Assistant
Blazey's
2019.04 - 2019.09
High School Diploma - Relevant course
Tobermory High School
HND - International Events Management
City of Glasgow college