MEGAN GARRETT
Exminster
Overview
8
8
years of professional experience
Work history
Helpline Support Worker
Devon Carers
2025.11 - Current
- Documented detailed call logs to ensure accurate interaction records for daily reporting.
- Used de-escalation tactics to manage highly stressful calls effectively.
- Applied active listening to understand caller issues quickly and clearly.
- Conducted risk assessments to confirm immediate danger levels accurately.
- Maintained working knowledge of available services for every caller.
- Screened calls and completed referrals when suitable support matched needs.
Residential Support Worker
Cambian Group
2024.08 - 2025.11
- Improved resident wellbeing with individualised care plans.
- Developed and implemented cohesive care plans for patients according to individual needs.
- Collaborated with healthcare professionals for optimal resident health outcomes.
- Deescalated tense situations through use of effective communication strategies, maintaining peace within the residential facility.
- Kept accurate records to ensure continuity of care for residents.
- Upheld strict confidentiality protocols safeguarding privacy rights of all those residing within the home.
Learning Support Assistant (Gardening Lead)
The Greater Horseshoe School
2023.02 - 2024.08
- Delivered gardening and horticulture lessons to children aged 8-18 daily.
- Checked learner needs and drafted individual lesson plans each day.
- Tracked student progress and logged assessments for every learner routinely.
- Prepared necessary equipment and technology ahead of class.
- Ensured gardening equipment remained functional to support effective lessons.
Horticulture Apprentice
Bernaville Nurseries
2021.07 - 2022.12
- Maintain plants by checking health, watering, and daily condition monitoring.
- Propagated seeds, bulbs and cuttings to grow new plants.
- Responded to customer inquiries about plant care and selection. to support day-to-day customer needs and decisions.
- Maintained clean and safe garden centre environment, ensuring a pleasant shopping experience for customers.
- Collaborated effectively with team members to complete projects on schedule.
- Participated in training across departments to work flexibly during peak periods.
- Assisted with inventory management to maintain an efficient stock level.
- Followed all safety procedures while using gardening tools maintaining a safe working environment.
- Removed unwanted vegetation and prepared soil for planting. planting areas using hand tools.
- Worked reliably in outdoor conditions
Customer Service Assistant
Sainsbury's
2018.05 - 2021.07
- Answered customer queries with helpful, prompt service.
- Presented self and company professionally to customers.
- Processed cash transactions, including refunds, exchanges, and age-restricted product sales.
Education
Level 2 Horticulture Operative - D
Cornwall College Group - Bicton
Aerospace Engineering Extended Diploma - MM
Exeter College
Aerospace Engineering Diploma - P
Exeter College
GCSEs -
Torquay Girls' Grammar School
Skills
- Full UK driving licence
- PA1 and PA6 certificates
- Problem solving
- Customer service
- Computer literacy
- Growth mindset
- Punctuality
- SEN experience
- Trauma-informed practice
- Report generation
- Horticultural passion
- Therapeutic gardening
Timeline
Helpline Support Worker
Devon Carers
2025.11 - Current
Residential Support Worker
Cambian Group
2024.08 - 2025.11
Learning Support Assistant (Gardening Lead)
The Greater Horseshoe School
2023.02 - 2024.08
Horticulture Apprentice
Bernaville Nurseries
2021.07 - 2022.12
Customer Service Assistant
Sainsbury's
2018.05 - 2021.07
Level 2 Horticulture Operative - D
Cornwall College Group - Bicton
Aerospace Engineering Extended Diploma - MM
Exeter College
Aerospace Engineering Diploma - P
Exeter College
GCSEs -
Torquay Girls' Grammar School