Professional with extensive expertise in safety and risk management, crisis management, and de-escalation techniques. Strong communication and customer service skills, complemented by a full UK driving licence. Proficient in health and safety compliance, risk assessment, and meticulous record-keeping. Aims to utilize interpersonal skills in mental health and hospitality to improve team collaboration and adaptability.
Oversaw daily service operations of Recovery Support Workers, ensuring full adherence to responsibilities.
Established therapeutic relationships with patients to promote trust and support recovery journeys.
Demonstrated empathy and resilience in managing challenging patient behaviours.
Delivered person-centred care plans that achieved positive rehabilitation outcomes.
Maintained confidentiality of sensitive information in compliance with privacy laws.
Built rapport with patients to facilitate open communication and engagement.
Supported daily care activities to enhance independence and dignity of patients.
Participated in regular training workshops to improve service user support.
Developed and managed person-centred support plans to facilitate client recovery.
Certified Personal Trainer