Dave Moran
Carlisle,Cumbria
Summary
Compassionate individual with strong communication and problem-solving skills, coupled with background in customer service and conflict resolution. Proven ability to build trust and provide support in challenging situations. Dedicated to creating positive and nurturing environment for residents, fostering their growth and well-being.
Overview
20
20
years of professional experience
18157
18157
years of post-secondary education
Work history
Childrens Residential Support Worker
A Wilderness Way Ltd
Carlisle, Cumbria
04.2025 - Current
- Facilitated therapeutic interventions with external agencies to promote childs recovery process.
- Identified potential triggers leading to behavioural outbursts, minimising incidents of unrest within the community setting.
- Kept accurate records to ensure continuity of care for children.
- Assisted children to achieve daily living skills.
- Improved children wellbeing with individualised care plans.
- Provided emotional support for children in distress.
- Communicated effectively with families, offering reassurance and updates on childrens progress.
- Deescalated tense situations through use of effective communication strategies, maintaining peace within the home.
- Promoted social inclusion by supporting individual interests, hobbies and social activities.
Night Porter
Dalston Hall Hotel
09.2024 - 04.2025
- Ensured security by patrolling premises throughout the night.
- Coordinated with day staff about any incidents or issues noted whilst on duty.
- Responded promptly to guest queries for improved customer relations.
- Maintained cleanliness of common areas to improve hotel standards.
- Assisted guests with luggage, enhancing their stay experience.
- Checked fire alarms periodically with utmost vigilance for ensured safety measures within the hotel setting.
- Handled keys securely; helped maintain orderliness in all processes.
- Kept records of all actions performed during shift, increasing transparency and accountability among staff members.
- Handled late-night check-ins and check-outs efficiently, providing seamless service.
- Prepared conference rooms before meetings for smooth business proceedings.
- Dealt with emergencies calmly which resulted in minimal disruption in services.
- Managed early morning breakfast setup, improving dining room efficiency.
Football Coach
Carlisle City Football Club
Carlisle, Cumbria
06.2022 - 07.2025
- Built player strength and technique through strategic direction and mentoring.
- Collaborated with coaches to develop training curricula for different age groups.
- Established positive team culture by building inclusive and supportive environment.
- Developed strategy ahead of key matches and competitions.
- Planned cohesive training schedules to drive team performance.
- Determined ways to improve overall football programme through innovative ideas and quality coaching.
- Studied team and individual players to determine best methods for coaching football.
- Facilitated communication between players, leading to improved on-field understanding and cooperation.
- Provided individualised coaching to help players overcome personal challenges in their game play.
- Encouraged disciplined behaviour among players decreasing incidences of penalties during games.
- Achieved high morale with effective motivational techniques.
- Coached junior teams, nurturing future talent for the club .
Depot Manager
McQueens Dairies Ltd
Carlisle
02.2021 - 08.2024
- As Depot Manager I am responsible for ensuring that the evening deliveries run as smoothly and efficiently as possible for 25+ delivery drivers.
- This includes making sure that all loads are pulled and correctly checked for each route so that each driver has the correct stock ready to load onto their vehicle.
- I also ensure that each driver's route is pre-loaded onto their satellite navigation system along with the order for each drop in paper form.
- I ensure that each staff member is provided with the correct uniform and deal with the ordering of all uniform for each member of staff.
- I am the qualified First Aider for the depot and am responsible for ensuring that the whole depot is thoroughly cleaned each evening meeting all Health & Safety regulations.
- Throughout the night I monitor the progress and performance of each driver and remain in regular contact with each of them and discussing any issues they may have and looking for a way to effectively resolve them.
- Following the completion of each round, I debrief with each driver feeding any issues back to Head Office and complete all relevant administrative work such as Fleet Reports and completing Stock Takes for the depot.
- Liaised with other departments and managers to address delivery-related issues and maintain efficiency.
- Monitored and enforced health and safety protocols to maintain safe work environment.
- Managed depot staffing levels, sickness, absence and recruitment activities.
- Kept up-to-date records of inventory movements, avoiding stock discrepancies.
- Handled customer queries promptly and professionally, delivering high levels of customer satisfaction.
- Assessed staff and team performance and regularly actioned insights to fuel improvement.
Football Scout
Carlisle City Football Club
Carlisle, Cumbria
02.2019 - 06.2024
- Attended future opponents fixtures reporting back to first team manager with in-depth findings.
- Provided constructive feedback to coaching staff based on player assessment results.
- Engaged in frequent travel to various locations for scouting activities, ensuring wider coverage of potential talent pool.
- Studied team and individual players to determine best methods for coaching football.
Lead Sports Coach
SportsCool North Lakes
, North Cumbria
01.2024 - 04.2024
- Supporting and coordinating the delivery of sports coaching sessions in Primary Schools
- Delivery of sessions in a variety of school settings
- Reinforcing learning and behaviour routines
- Encouraging full integration into class activities
- Provide a fun and safe learning environment for all children
- Provide excellent customer service to both schools and parents
- Worked with assistant coaches and team helpers to address team needs and build strong rapport.
- Deliver engaging and age-appropriate coaching sessions in various sports, including but not limited to football, dodgeball, fencing, archery, yoga, dance.
- Have the ability to make every young person feel 10 feet tall.
- Be able inspire all young people to find a sport that they can enjoy.
- Teach and reinforce fundamental skills, techniques, and strategies in each sport, catering to the needs and abilities of individual learners.
- Plan and organise practise sessions, drills, and mini-games that focus on skill development, teamwork, and sportsmanship.
- Assess young peoples’ progress and provide constructive feedback to help them improve their performance.
- Create a positive and inclusive environment where young people feel motivated, supported, and encouraged to participate in sports.
- Collaborate with schools to deliver curriculum sessions or before school, after school, and lunch sessions.
- Work with schools’ behaviour systems to ensure all students can participate fully.
- Ensure the safety, safeguarding and well-being of all young people during training sessions.
- Work collaboratively with schools to deliver excellent customer service.
Manager / Head Coach
Football Development Centre - SportsCool
Penrith, Cumbria
01.2024 - 04.2024
- Worked in collaboration with Penrith AFC to deliver high-quality, affordable football training to local children of all abilities.
- Delivered group and individual coaching to high professional level, regularly communicating detailed feedback to players.
- Nourished strong relationships with participants, parents, coaching team and committee.
- Established strong relationships with sporting bodies and clubs for enhancing networking opportunities.
- Conducted training sessions for improved performance.
- Provided variety of sporting equipment to enable diverse training practices and maximise student potential.
- Administered first aid, responded to emergencies and reported incidents properly.
- Planned and led training sessions to motivate players and improve gameplay.
- Built confidence of players by offering individual praise and recognising progress and achievements.
- Educated participants on acceptable behaviour and standards of play.
- Identified individual strengths and weaknesses, adapting training programmes to suit.
- Maintained safe training environments for minimised risk of injury.
- Supported smooth running of events by arriving on-time and well-equipped.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Planned and managed resources and budget to support and deliver objectives.
- Assessed knowledge and skills gaps, creating opportunities to fuel improvement.
Police Officer
Cumbria Constabulary
Carlisle, Cumbria
07.2016 - 10.2020
- I would carry out front-line role in the prevention and detection of crime in the local community
- On a day-to-day basis I worked alongside local communities, stakeholders and colleagues in order to promote law and order, reduce the fear of crime, provide reassurance and build confidence to improve the quality of life for citizens
- I provided an immediate response to emergency incidents where I would administer first aid if required, and gather evidence by seizing property, speaking to witnesses and obtaining statements
- Following this, I would conduct further enquiries and use all evidence gathered to solve crimes
- I am a trained Tutor Constable meaning that when student officers complete their 20 week classroom based training program at HQ, I then worked with them on a 1-to-1 basis for a minimum 10 week period
- During this time I trained them in all aspects of the day to day job as well as ensuring they were competent in dealing with situations from shop lifting offences or public order incidents through to sudden deaths and initial response on murder scenes
- At the end of this period I assess the student as to whether or not they a competent enough to be signed off and carry on their role as a Police Constable independently
- In my role as a Police Constable I have vast experience in approaching the Crown Prosecution Service for charging advice and once successful, preparing the case file to submit to the courts and when requested to do so, attend court to give evidence
- I am Level 2 PSU Trained meaning I am trained to deal with conflict ranging from small gatherings or protests right through to mass riots.
- Used proven interview techniques to garner reliable evidence and statements from victims, witnesses and suspects.
- Attended emergency situations, employing years of experience to secure optimal resolutions in line with force regulations.
- Provided visible presence in inner-city areas, deterring crime through on-foot and mobile patrol duties.
- Protected life and property by enforcing UK laws and regulations.
- Diffused potentially volatile situations by employing proven de-escalation and conflict management techniques.
- Supported rescue efforts in emergency situations by directing traffic, administering emergency medical aid and removing people from dangerous areas.
- Produced comprehensive crime reports with meticulous attention to detail.
- Responded quickly to emergency situations, leading calm and effective negotiations with suspects to diffuse highly charged situations.
- Arrested and transported suspects to police stations or holding cells.
- Acquired and served warrants for arrests, searches or other purposes.
- Conducted traffic stops and issued citations to offenders.
- Worked crime scenes, preserving and securing forensic evidence to strengthen investigation accuracy and case viability.
- Offered compassionate victim support for minimised distress and upset.
Football Scout
Penrith AFC
Penrith, Cumbria
08.2016 - 11.2017
- Attended future opponents fixtures reporting back to first team manager with in-depth findings.
- Provided constructive feedback to coaching staff based on player assessment results.
- Engaged in frequent travel to various locations for scouting activities, ensuring wider coverage of potential talent pool.
- Studied team and individual players to determine best methods for coaching football.
Civil Servant
Rural Payments Agency
Carlisle, Cumbria
04.2005 - 06.2016
- As the paying agency for the EU's Common Agricultural Policy (CAP) schemes in England, I was involved in processing annual claims to enable the agency to make payments to farmers, traders and land owners.
- I was trained in the processing of the old IACS scheme before moving onto the Rural Land Registry Mapping Department.
- Cross-checked and validated work completed by other administrative colleagues.
- Prioritised work to meet demands of fast-paced, pressured environments.
- Helped with creation and implementation of new policies.
- Upon the inception of the Single Payment Scheme (SPS) I spent time away at the Model Office where I trained to become a site lead trainer at Carlisle to ensure a smooth transition from IACS to SPS
- In 2010 I transferred to the newly created Quality Check team where I would check whether any issues on the SPS Claims were correctly actioned by following the guidance provided
- I then transferred back to the processing side of the Single Payment Scheme and took an active roll in testing of the newly introduced online platform for submitting claims before then transferring into the Basic Payment Scheme (BPS).
Community Football Coach
Newcastle Blue Star Football Club
Newcastle upon Tyne, Tyne and Wear
09.2007 - 03.2008
- Led practice sessions to simulate gameplay and help athletes learn new strategies.
- Determined ways to improve overall football programme through innovative ideas and quality coaching.
- Achieved high morale with effective motivational techniques.
- Led community outreach initiatives, increasing club's local engagement and support.
- Maintained safe training environments for minimised risk of injury.
- Provided concise instruction for optimised athlete understanding of game rules and play strategies.
- Educated participants on acceptable behaviour and standards of play.
Goalkeeper Coach
Number 1 Keeper Club
, Cumbria
09.2005 - 08.2008
- Demonstrated correct techniques and movements, ensuring optimal skill development in goalkeepers.
- Provided comprehensive feedback, resulting in improved game understanding.
- Concentrated on improving reaction time of goalkeepers using fast-paced drills.
- Coached junior goalkeepers, nurturing future talent.
- Delivered technical and tactical training, equipping players with practical skills.
- Maintained safe training environments for minimised risk of injury.
- Supported smooth running of events by arriving on-time and well-equipped.
- Coached young individuals to refine specific techniques and enhance confidence.
Education
Diploma of Higher Education - Policing
College of Policing
Penrith 07/2016 - 07.2018
FA Certificate in Coaching Goalkeepers - Level 1 -
Football Association
04/2007 - 06.2007
FA Certificate in Coaching Football - Level 1 -
Football Association
10/2005 - 12.2005
Talent Identification Level 1 -
Football Association
03/2024 - 03.2024
Sudden Cardiac Arrest Procedure -
Football Association
02/2024 - 02.2024
Safeguarding Children -
Football Association
06/2023 - 06.2023
First Aid in Football -
Football Associaiton
08/2023 - 08.2023
Emergency First Aid at Work -
British Red Cross
09/2022 - 09.2022
A-Level -
Nelson Thomlinson School
Wigton 09/2002 - 05.2004
Skills
- Attention To Detail
- Coaching
- Communication
- Community engagement
- Conflict Resolution
- CPR/First Aid certified
- Cultural awareness
- Emergency Response
- FA regulatory compliance
- Full UK driving licence
- Leadership
- Microsoft 365
- Offensive and defensive strategy
- Organisation
- Problem Solving
- Safety awareness
- Skills training
- Teamwork
- Team player
- Training
- Warm-up safety
- Calm under pressure
Languages
English
Personal Information
- Place of birth: Carlisle
- Date of birth: 06/09/86
- Gender: Male
Timeline
Childrens Residential Support Worker
A Wilderness Way Ltd
04.2025 - Current
Night Porter
Dalston Hall Hotel
09.2024 - 04.2025
Lead Sports Coach
SportsCool North Lakes
01.2024 - 04.2024
Manager / Head Coach
Football Development Centre - SportsCool
01.2024 - 04.2024
Football Coach
Carlisle City Football Club
06.2022 - 07.2025
Depot Manager
McQueens Dairies Ltd
02.2021 - 08.2024
Football Scout
Carlisle City Football Club
02.2019 - 06.2024
Football Scout
Penrith AFC
08.2016 - 11.2017
Police Officer
Cumbria Constabulary
07.2016 - 10.2020
Community Football Coach
Newcastle Blue Star Football Club
09.2007 - 03.2008
Goalkeeper Coach
Number 1 Keeper Club
09.2005 - 08.2008
Civil Servant
Rural Payments Agency
04.2005 - 06.2016
Diploma of Higher Education - Policing
College of Policing
07/2016 - 07.2018
FA Certificate in Coaching Goalkeepers - Level 1 -
Football Association
04/2007 - 06.2007
FA Certificate in Coaching Football - Level 1 -
Football Association
10/2005 - 12.2005
Talent Identification Level 1 -
Football Association
03/2024 - 03.2024
Sudden Cardiac Arrest Procedure -
Football Association
02/2024 - 02.2024
Safeguarding Children -
Football Association
06/2023 - 06.2023
First Aid in Football -
Football Associaiton
08/2023 - 08.2023
Emergency First Aid at Work -
British Red Cross
09/2022 - 09.2022
A-Level -
Nelson Thomlinson School
09/2002 - 05.2004
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