Jacqueline Beeson
Uttoxeter,Staffordshire
Summary
Experienced and reliable customer service and administrative professional with over 30 years of experience across customer service, administration, retail, distribution, and care work. Strong communication and organisational skills, with a proven ability to work independently and as part of a team. Experienced in dealing with customers face-to-face, over the telephone, and through administrative support roles. Full UK driving licence and flexible approach to work.
Overview
45
45
years of professional experience
1
1
Certification
Work History
Care Worker (Family Support)
Home-Based Care
07.2021 - 04.2024
- Provided full-time care and support for a family member.
- Arranged and attended doctor and hospital appointments.
- Managed medication ordering and administration.
- Prepared meals and assisted with personal care.
- Carried out household cleaning and maintenance.
- Completed shopping and daily living tasks.
- Organised schedules and healthcare-related administration.
Customer Service Advisor
Johnsons Workwear Ltd
Uttoxeter
04.2017 - 07.2021
- Delivered excellent customer service via telephone and face-to-face interactions.
- Processed customer orders and handled enquiries efficiently.
- Resolved customer issues and provided practical solutions.
- Visited customer sites to support service delivery and resolve concerns.
- Maintained strong customer relationships.
Office Administrator
Johnsons Workwear Ltd
Uttoxeter
03.2017 - 07.2021
- Answered customer telephone enquiries.
- Processed orders and maintained accurate records.
- Organised customer fittings and site visits.
- Measured staff for workwear requirements at customer premises.
- Managed filing and general office administration.
- Assisted with customer issue resolution.
On-Site Distribution Operative (OPD)
Johnsons Workwear Ltd
Uttoxeter
10.2014 - 05.2016
- Delivered and organised workwear at customer sites.
- Managed stock distribution and new orders.
- Worked with major clients including JCB, Rolls-Royce, and Fairfax.
- Maintained high standards of customer service and accuracy.
Packer and Sorter
Johnsons Workwear Ltd
Uttoxeter
03.2003 - 06.2006
- Sorted and prepared workwear for customer deliveries.
- Ensured orders were processed accurately and efficiently.
- Maintained quality and productivity standards.
Shop Manager
Video World
Uttoxeter
05.1988 - 09.1992
- Managed the day-to-day operation of the store.
- Prepared staff rotas and supervised employees.
- Handled banking and wage payments.
- Managed stock control and inventory checks.
- Updated and maintained computerised records.
- Delivered high standards of customer service and store presentation.
Packer and Machine Operator
Elkes Biscuits
Uttoxeter
06.1979 - 09.1983
- Operated production machinery safely and efficiently.
- Packed products to quality standards.
- Worked effectively within a production team environment.
Education
GCSE - English, Maths, Science & Re
Thomas Alleyne’s High School
UttoxeterSkills
- Customer Service Excellence
- Office Administration
- Telephone and Face-to-Face Communication
- Appointment Scheduling
- Order Processing
- Problem Solving
- Filing and Record Keeping
- Computer Literacy
- Time Management
- Teamwork and Independent Working
- Organisation and Planning
- Full UK Driving Licence
- Administration tasks
Certification
Full UK Driving Licence
Custom
Available on request.
Timeline
Care Worker (Family Support)
Home-Based Care
07.2021 - 04.2024
Customer Service Advisor
Johnsons Workwear Ltd
04.2017 - 07.2021
Office Administrator
Johnsons Workwear Ltd
03.2017 - 07.2021
On-Site Distribution Operative (OPD)
Johnsons Workwear Ltd
10.2014 - 05.2016
Packer and Sorter
Johnsons Workwear Ltd
03.2003 - 06.2006
Shop Manager
Video World
05.1988 - 09.1992
Packer and Machine Operator
Elkes Biscuits
06.1979 - 09.1983
GCSE - English, Maths, Science & Re
Thomas Alleyne’s High School