Megan Dyson
Summary
Driven with keen aptitude for leadership and problem-solving. Demonstrates strong communication and team management skills, combined with solid foundation in customer service. Committed to fostering productive work environment and enhancing operational efficiency.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work history
Probation Service Officer
National Probation Service
2024.03 - Current
- Conducted assessments of offender behaviour to identify rehabilitation needs and risk factors.
- Developed and implemented tailored intervention plans to support offenders in their reintegration into society.
- Liaised with various agencies and stakeholders to coordinate support services for individuals under supervision.
- Monitored compliance with court orders and probation conditions to ensure accountability and adherence.
- Ensured safety protocols were adhered to during all interactions with clients.
- Handled crisis situations professionally, mitigating potential harm or conflict.
- Built positive, productive client relationships for enhanced social support.
Case administrator
National Probation Service
2021.11 - 2024.02
- Managed case documentation and ensured compliance with regulatory requirements.
- Implemented case management software to streamline workflows and enhance efficiency.
- Assessed case files for accuracy and completeness to minimise delays.
- Prioritised tasks effectively under pressure, meeting deadlines consistently.
- Assisted in the preparation of legal documentation to facilitate efficient court proceedings.
- Handled complex administrative tasks, improving office efficiency.
Customer assistant
Lidl
2018.07 - 2021.10
- Assisted customers with inquiries and provided product information to enhance shopping experience.
- Maintained organised displays and ensured stock levels were replenished regularly to promote sales.
- Collaborated with team members to create a welcoming environment and improve customer satisfaction.
- Processed transactions efficiently and accurately to minimise waiting times for customers.
- Conducted regular inventory checks to ensure product availability and reduce waste.
- Collaborated efficiently with team members to maintain smooth store operations.
Education
Bachelor of Science - Criminology with Psychology
Sheffield Hallam University
Sheffield 2019.09 - 2022.05
Skills
- Crisis management
- Risk assessment
- Case documentation
- Administrative efficiency
- Inventory management
- Customer engagement
- Conflict resolution
- Time management
- Team collaboration
Timeline
Probation Service Officer
National Probation Service
2024.03 - Current
Case administrator
National Probation Service
2021.11 - 2024.02
Bachelor of Science - Criminology with Psychology
Sheffield Hallam University
2019.09 - 2022.05
Customer assistant
Lidl
2018.07 - 2021.10