Summary
Overview
Work history
Education
Skills
Timeline
Generic

Haleema Qureshi

Summary

I am a enthusiastic and dedicated individual with a strong ambition for success, characterised by a professional aura and a friendly, polite demeanour. Honesty and reliability are embedded in my core work ethic, enabling me to engage effectively with colleagues and foster a positive working environment. I excel in solving complex issues while maintaining motivation under pressure and valuing team perspectives. I pride myself on my innovation, positivity, and dedication to achieve satisfactory outcomes in demanding roles. Committed to upholding confidentiality and willing to develop my skills for both personal and organizational growth.

Overview

8
8
years of professional experience

Work history

Probation service officer

Ministry of Justice
Slough, Berkshire
08.2024 - Current


• Supervised and supported individuals on probation to ensure compliance with court orders and rehabilitation objectives.
• Conducted risk assessments and evaluations to determine the needs and risks associated with probationers, tailoring supervision plans accordingly.
• Developed and implemented individualized rehabilitation plans, including referrals to community resources, counseling services, and vocational training programs.
• Monitored probationers’ progress, documenting interactions and interventions to maintain accurate case files and ensure adherence to legal standards.
• Provided support and guidance to probationers, promoting positive behavioral changes and reducing recidivism through effective case management.
• Collaborated with law enforcement, social services, and mental health professionals to coordinate comprehensive care and intervention strategies.
• Led group sessions and workshops on life skills, conflict resolution, and substance abuse prevention to foster personal development and accountability.
• Prepared reports for court appearances, detailing probationers’ compliance, challenges, and recommendations for further action.

Travel advisor

TUI
Birstall, Kirklees
09.2022 - 07.2024

• Provided personalized travel planning services for clients, including itinerary creation, hotel bookings, and transportation arrangements.
• Developed and maintained strong relationships with clients to understand their travel preferences and needs, resulting in high customer satisfaction and repeat business.
• Researched and recommended various travel destinations, accommodations, and activities tailored to individual interests and budgets.
• Handled customer inquiries and resolved issues related to travel bookings, ensuring smooth and enjoyable travel experiences.
• Stayed updated on industry trends, travel advisories, and promotional offers to provide clients with accurate and timely information.
• Collaborated with vendors and suppliers to negotiate rates and secure exclusive deals for clients.
• Assisted in organizing group travel arrangements for corporate clients, families, and special events, ensuring all logistical details were meticulously planned.

  • Decreased booking errors through meticulous attention to detail during reservation processes.

Support worker

Vision care
Bradford, west yorkshire
06.2019 - 08.2022
  • Assisted with mobility issues enabling easier movement around the home.
  • Administered medication according to schedule, promoting optimal health outcomes.
  • Developed and implemented personalized care plans to meet the physical and emotional needs of clients, ensuring high-quality care.
    • Provided direct support to individuals with vision impairment, assisting with daily living activities, mobility, and personal care.
    • Monitored clients' progress and well-being, making necessary adjustments to care plans to ensure optimal support and outcomes.
    • Fostered positive, trusting relationships with clients and their families, ensuring effective communication and support.
    • Documented care activities and client progress, maintaining accurate records to facilitate continuity of care and compliance with regulations

Supervisor

Menkind
Bradford, West yorkshire
01.2018 - 06.2019
  • Delegated tasks appropriately, achieved balanced workload among team members.
  • Facilitated monthly training sessions for enhanced staff performance.
  • Organised team resources, resulted in improved project timelines.
  • Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
  • Encouraged open dialogue amongst team members, promoted an inclusive work environment.
  • Provided constructive feedback to staff for improved performance levels.
  • Monitored employee attendance records for maintaining discipline within the team.
  • Conducted performance appraisals with employees for career development discussions.
  • Ensured smooth operations with regular maintenance checks.
  • Improved team efficiency by implementing new scheduling practices.

Supervisor

Smiggles
Bradford
01.2017 - 01.2018
  • Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
  • Trained new hires and set up mentoring relationships to drive team performance.
  • Worked closely with management to manage staff levels and allocate resources for production plans.
  • Tracked employee performance, assessed daily output and implemented corrective actions to close gaps.
  • Logged daily activities and notable incidents during production shifts.
  • Observed worker activities to assess safety compliance and identify enforcement gaps.
  • Estimated costs, generated reports, and maintained detailed records.
  • Coordinated activities for team of various manufacturing workers.

Education

Bachelor of Arts - sociology

Leeds Beckett University
Leeds

A-Levels -

Bradford College

GCSEs -

Tong high school

Skills

  • Preparation of pre-sentence reports
  • Criminal justice knowledge
  • Multi-Agency partnership working
  • Positive reinforcement techniques
  • Motivational interviewing
  • Record-keeping
  • Behavioural analysis
  • Customer Service
  • Communication skills
  • Team Leadership
  • Interpersonal communication
  • Quality Assurance

Timeline

Probation service officer

Ministry of Justice
08.2024 - Current

Travel advisor

TUI
09.2022 - 07.2024

Support worker

Vision care
06.2019 - 08.2022

Supervisor

Menkind
01.2018 - 06.2019

Supervisor

Smiggles
01.2017 - 01.2018

Bachelor of Arts - sociology

Leeds Beckett University

A-Levels -

Bradford College

GCSEs -

Tong high school
Haleema Qureshi