Dedicated professional with a positive attitude and proven expertise in customer service, proficient in Microsoft Office Suite and Excel. Skilled in health and safety compliance, ensuring adherence to regulations and fostering safe environments. Committed to leveraging strong organisational skills and technical proficiency to support operational excellence and drive customer satisfaction.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Work history
Probation Service Officer
25 Years 2 Months
His Majesty's Prison and Probation Service | Manchester, Greater Manchester | 2001.08 - Current
Prepared comprehensive pre-sentence reports for courts, influencing sentencing decisions.
Enforced community sanctions imposed by courts, guaranteeing their effective implementation.
Undertook home visits for monitoring offender behaviour in social settings.
Handled crisis situations professionally, mitigating potential harm or conflict.
Maintained confidential case documentation in line with data protection regulations.
Attended regular training and supervision workshops for improved service user support.
Office manager
11 Years 3 Months
Next PLC | Trafford Centre, Manchester | 1990.04 - 2001.07
Ensured accurate processing of employee salaries by meticulous attention to detail in data entry.
Resolved payroll discrepancies swiftly, ensuring minimal disruption to staff payments.
Updated office policies to reflect changing business needs and regulations.
Managed store inventory by directing routine stock control procedures to maximise sales opportunities.
Executed daily opening and closing procedures for store operations.
Reviewed sales floor activities regularly to identify areas for operational improvement.
Maintained high quality standards for all deliverables in finishing to ensure client satisfaction.
Sustained high levels of organisation with attention to detail.
Monitored equipment and stock levels to ensure timely procurement of necessary supplies.
Assisted in implementing new processes and adapting to evolving technical applications.
Ensured adherence to best practices for maintaining content security and client privacy.
Answered phone calls promptly to resolve customer inquiries and enhance satisfaction.
Education
Diploma of Higher Education - Art and Design
Salford College Of Technology | Salford | 1986.09 - 1988.07
Broadoak Comprehensive School | Partington, Trafford | 1980.09 - 1986.07
Broadoak Comprehensive School - 6th Form
09/1986 - 07/1988 -A level - English Literature - *C . Art - *C 09/1980 - 07/1984 - O Level - English Language * B - English Literature* B - Art * B - Commerce *C - History *C
Chief Probation Officer/Probation Officer at NC Department Of Adult ServicesChief Probation Officer/Probation Officer at NC Department Of Adult Services