Megan Counter
Okehampton,Devon
Summary
Dedicated retail professional with extensive expertise in stock management awareness, returns handling, and customer database navigation. Demonstrates exceptional punctuality and reliability, ensuring seamless shop floor maintenance and effective upselling. Proficient in retail security measures, cash handling efficiency, and textile and material familiarity. Skilled in developing customer loyalty strategies and adept at complaint handling to enhance customer satisfaction. Committed to leveraging skills for continued growth in the retail sector.
Overview
2
2
years of professional experience
Work History
Customer retail assistant
John Lewis & Partners
Exeter, Devon
10.2024 - Current
- Managed queues effectively during peak hours, maintaining orderliness within the shop premises.
- Improved team morale through effective communication and feedback practices.
- Ensured customer satisfaction by providing prompt and courteous service.
- Processed cash and card payments with accuracy to maintain financial integrity.
- Handled returns and exchanges professionally to maintain positive relations with customers.
- Resolved customer complaints promptly, ensuring their satisfaction.
- Assisted customers in product selection, resulting in increased sales.
- Coordinated with team members for seamless shift transitions.
Retail assistant
Primark
Exeter, Devon
06.2024 - 09.2024
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Delivered outstanding in-store experience through positive and attentive customer service.
- Took interest in customers' needs and concerns to provide thoughtful advice and product recommendations.
- Maintained knowledge of products and features to provide recommendations to customers.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Helped to prevent shoplifting by reporting or escalating suspicious activity or known offenders.
- Built rapport with new and existing customers to boost client retention.
- Assisted customers in locating specific items to boost satisfaction.
- Carried out sales floor cleaning, maintaining impeccably high store presentation and hygiene standards.
- Assisted customers in fitting rooms by suggesting suitable alternatives or additional items for purchase.
Retail assistant
Farmer Luxtons
Okehampton, Devon
01.2023 - 06.2024
- Operated cash registers with accuracy and processed cash and card transactions.
- Prepped ingredients daily to maintain fresh offerings.
- Kept the workspace clean for a tidy and hygienic environment.
- Assisted customers in locating specific items to boost satisfaction.
- Delivered outstanding in-store experience through positive and attentive customer service.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Followed company procedures and guidelines for smooth retail operations.
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
- Assisted chefs in food preparation to increase kitchen efficiency.
Education
A-Levels -
Exeter College
Exeter, Devon 09/2023 -
Skills
- Stock management awareness
- Returns handling
- Customer database navigation
- Punctuality and reliability
- Shop floor maintenance
- Effective upselling
- Retail security measures
- Cash handling efficiency
- Textile and material familiarity
- Customer loyalty strategies
- Complaint handling
References
References available upon request.
Timeline
Customer retail assistant
John Lewis & Partners
10.2024 - Current
Retail assistant
Primark
06.2024 - 09.2024
Retail assistant
Farmer Luxtons
01.2023 - 06.2024
A-Levels -
Exeter College
09/2023 -
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