Muzamil Yunis
London
Summary
Personable and upbeat with natural ability to build rapport and provide exceptional customer service. Possesses foundational knowledge of retail operations and proficient in handling point-of-sale systems and inventory management. Aims to enhance customer satisfaction and contribute to store success through effective communication and problem-solving skills.
Overview
1
1
year of professional experience
Work History
Customer advisor
Boots
02.2024 - 05.2024
- Assisted customers in product selection, resulting in increased sales.
- Built customer rapport by providing friendly, genuine service, increasing customer retention by 10%.
- Managed high-volume customer enquiries across various channels, delivering helpful, timely and professional service.
- Ensured smooth store operations by coordinating with the team effectively.
Customer assistant
Tesco Extra
07.2024 - 09.2024
- Managed high-volume customer queries simultaneously through effective multitasking.
- Assisted customers with product selection to ensure satisfaction.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
- Assisted in visual merchandising efforts, enhancing store appearance and attracting footfall.
Education
GCSEs -
Woodcote High School
Skills
- Shop floor maintenance
- Customer service excellence
- Stock management awareness
- Teamwork
- Product promotion
- Sales techniques
- Health and safety procedures
- Cleaning quality inspections
Timeline
Customer assistant
Tesco Extra
07.2024 - 09.2024
Customer advisor
Boots
02.2024 - 05.2024
GCSEs -
Woodcote High School
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