Summary
Overview
Work History
Education
Skills
Languages
Timeline
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MD RAJIB KHAN

London,Leytonstone

Summary

I am a confident, professional individual recognized for strong communication skills and precise multitasking abilities. I excel at resolving customer issues efficiently, adhering to company guidelines while applying a creative problem-solving approach. My proactive nature ensures excellent service and makes customers feel valued through timely follow-ups, fostering trust and loyalty. Thriving in fast-paced environments, I am passionate about maintaining high service standards and building lasting customer relationships. Organized and adaptable, I am eager to embrace new challenges that align with team goals, always focused on delivering results and customer satisfaction.

Overview

3
3
years of professional experience

Work History

Assistant Manager

National Furniture and Mart
Madaripur, Dhaka, Bangladesh
08.2023 - 10.2024
  • Develop strategies to meet sales targets and grow the business.
  • Oversee stock levels and manage inventory efficiently.
  • Ensure top-notch customer service and handle client inquiries.
  • Lead, train, and motivate sales staff for optimal performance.
  • Build supplier relationships and negotiate favorable terms.
  • Arrange showroom displays to enhance customer appeal.
  • Manage budgets and control expenses for profitability.
  • Stay updated on industry trends and competitor offerings.

Sales supervisor

Believer's Sign
Dhaka, Bangladesh
02.2022 - 07.2023
  • Managed customer queries to improve the overall service experience.
  • Developed new sales strategies for enhanced revenue generation.
  • Delivered excellent customer service by addressing and resolving issues promptly.
  • Conducted regular staff training to increase product knowledge and sales skills.

Telesales Specialist

Call Point Business Solutions (International Call Center)
Dhaka, Bangladesh
10.2022 - 01.2023
  • Contact potential customers to generate sales leads.
  • Answer questions and provide product information over the phone.
  • Meet or exceed daily, weekly, and monthly sales goals.
  • Follow up on leads and convert them into sales.
  • Maintain accurate records of customer interactions and sales.
  • Stay informed about product offerings and updates.
  • Address customer concerns and overcome objections to close sales.

Waiter

The Way Dhaka
Dhaka, Bangladesh
05.2022 - 09.2022
  • Warmly welcome guests and guide them to their tables.
  • Explain menu items, ingredients, and specials.
  • Note guests' preferences and any dietary needs.
  • Deliver orders promptly, with proper presentation.
  • Ensure tables and dining areas are tidy.
  • Check-in with guests, handle feedback, and fulfill special requests.
  • Process transactions smoothly and accurately.

Education

Master of Science - International Business Management

London Metropolitan University
London
09.2024 -

Bachelor of Arts - English Literature

Bangladesh University of Business and Technology
Dhaka, Bangladesh
02.2018 - 04.2022

Higher Secondary Certificate - Humanities

Government Barhamganj College
Dhaka, Bangladesh
08.2014 - 08.2016

Secondary School Certificate - Business Studies

Shibchar Nandakumar Institution
Madaripur, Dhaka, Bangladesh
05.2012 - 05.2014

Skills

  • Proactive initiative taker
  • Leadership skills
  • Staff mentoring
  • Excellent communication
  • Outstanding customer service
  • Performance monitoring
  • Strategic sales knowledge
  • Arrange showroom display
  • Manage guest arrivals and departures
  • Money handling abilities
  • Data entry
  • Microsoft Office
  • Microsoft Powerpoint
  • Microsoft Word
  • Microsoft Excel

Languages

English
Advanced (C1)
Hindi
Intermediate (B1)
Bangla
Native

Timeline

Master of Science - International Business Management

London Metropolitan University
09.2024 -

Assistant Manager

National Furniture and Mart
08.2023 - 10.2024

Telesales Specialist

Call Point Business Solutions (International Call Center)
10.2022 - 01.2023

Waiter

The Way Dhaka
05.2022 - 09.2022

Sales supervisor

Believer's Sign
02.2022 - 07.2023

Bachelor of Arts - English Literature

Bangladesh University of Business and Technology
02.2018 - 04.2022

Higher Secondary Certificate - Humanities

Government Barhamganj College
08.2014 - 08.2016

Secondary School Certificate - Business Studies

Shibchar Nandakumar Institution
05.2012 - 05.2014
MD RAJIB KHAN