Loren Harrison
Bromsgrove,Worc
Summary
Accomplished professional with extensive expertise in retail operations and business management, demonstrating a strong understanding of compliance and health and safety standards. Proven track record in effective delegation, supervisory roles, and recruitment practices, ensuring reliable follow-through and exceptional leadership proficiency. Adept at customer relationship building, product display creativity, and promotions execution, with a proactive approach to time management and sales analytics. Committed to training and development, inventory management, and conflict resolution while maintaining excellent communication skills. Career goals include advancing strategic initiatives that enhance operational efficiency and customer satisfaction.
Overview
19
19
years of professional experience
Work History
Assistant manager
Hobbycraft
Cheltenham, Gloucestershire
07.2006 - Current
- Provided excellent customer service leading to repeat business and customer loyalty.
- Conducted team meetings on a regular basis, promoting open communication within the team.
- Assisted in recruitment process to build an effective workforce.
- Created a positive work environment, resulting in higher employee morale.
- Provided support to manager during audits, ensuring accurate reports.
- Increased staff productivity by providing comprehensive training programmes.
- Minimised inventory loss for improved profit margins.
- Improved customer service by implementing new procedures and protocols.
- Coordinated with management on operational issues providing solutions for better efficiency.
- Implemented promotional strategies for increased footfall during holiday seasons.
- Delegated tasks to team members efficiently improving overall productivity.
- Streamlined store operations with efficient scheduling.
- Analysed and resolved complex resource management issues for optimised scheduling.
- Monitored health and safety measures for guaranteed compliance.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Managed daily operations to ensure smooth running of the shop floor.
- Managed cash registers accurately reducing discrepancies at end of day reconciliation.
- Monitored sales performance regularly adjusting strategies as required.
- Handled stock control duties diligently preventing overstocking or shortages.
- Handled customer complaints effectively, restoring trust in our brand.
- Maintained high standards of store cleanliness, enhancing shopping experience for customers.
- Ensured health and safety compliance, maintaining a safe working environment for all staff members.
- Developed strong relationships with suppliers, ensuring timely delivery of products.
- Led and managed administrative staff to maintain smooth daily operations.
- Established clear budgets and cost controls strategies to meet objectives.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Ensured timely stocking of products on shelves to maintain a well-stocked shop floor.
- Monitored sales performances daily, identified slow-moving products and took corrective actions promptly.
- Enhanced customer service by training store staff on product knowledge and sales techniques.
- Promoted use of loyalty programmes amongst customers; boosted repeat business.
- Resolved customer complaints efficiently, ensured customer satisfaction.
- Aided in loss prevention efforts; ensured security measures were adhered to throughout the store.
- Provided assistance during peak trading hours, kept checkouts moving quickly whilst maintaining excellent customer service levels.
- Managed cash registers, handled financial transactions accurately.
- Maintained health and safety standards within the store to ensure compliance with company policies and legal requirements.
- Led daily operations to maintain smooth store running.
- Approved customer refunds and exchanges upon close item inspection.
- Delegated tasks to staff to meet daily service requirements.
- Improved theft prevention through upgraded store security monitoring.
Education
GCSEs - Maths, English, Science, Geography, Art, Textiles
Bromsgrove High School
Bromsgrove, Worcestershire /2001 - /2005
A-Levels -
Bromsgrove High School
Worcester /2005 - /2007
Business Degree - Travel and Tourism
University of Worcester
Worcester /2007 - /2009
Skills
- Retail operations understanding
- Compliance awareness
- Effective delegator
- Supervisory expertise
- Recruitment and hiring practices
- Reliable follow-through
- Communication excellence
- Product display creativity
- Promotions execution
- Proactive initiative taker
- Time management mastery
- Leadership proficiency
- Customer relationship building
- Business operations understanding
- Staff scheduling
- Sales analytics
- Excellent communication
- Customer Service
- Health and Safety Compliance
- Initiative taking
- Interpersonal communication
- Conflict Resolution
- Training and Development
- Inventory management
- Proactive approach
- Effective delegation
Affiliations
- Crafts,Sports,Spending Time With Family
Timeline
Assistant manager
Hobbycraft
07.2006 - Current
GCSEs - Maths, English, Science, Geography, Art, Textiles
Bromsgrove High School
/2001 - /2005
A-Levels -
Bromsgrove High School
/2005 - /2007
Business Degree - Travel and Tourism
University of Worcester
/2007 - /2009
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