Summary
Overview
Work history
Education
Skills
Timeline
Hi, I’m

Md Mahbubul Alam

Bentley Court,11 Denham Road

Summary

Dedicated professional with a strong foundation in customer service and merchandising, demonstrating exemplary customer service and effective conflict resolution skills. Adept at managing customer relationships through behavioural observation and complaint management, ensuring a polite and friendly engagement. Well-organised multitasker with expertise in stock replenishment and health and safety compliance, committed to enhancing team dynamics and people management. Career goals include advancing in roles that leverage product knowledge and customer relationship management software to drive business success.

Overview

17
years of professional experience
8094
years of post-secondary education

Work history

Johnlewis partnership
London

Customer Assistant partner
2015.09 - Current (10 education.years_Label & 9 education.months_Label)

Job overview

Ensured health and safety regulations complied within work premises at all times.

  • Improved customer relations by promptly addressing queries and concerns.
  • Upheld company policies whilst interacting with customers to maintain brand reputation.
  • Assisted customers with product selection to ensure satisfaction.
  • Provided excellent customer service to ensure repeat business.
  • Dealt effectively with customer complaints, resolving issues professionally and amicably.
  • Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
  • Maintained a clean, organised workspace for the efficient operation of checkout area.
  • Maintained sales floor stock levels through consistent monitoring and regular replenishments.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Maintained spotlessly clean sales floors, organising merchandise for visually-appealing displays.

McDonald's
London

Customer Service assistant
2007.12 - 2017.09 (9 education.years_Label & 9 education.months_Label)

Tesco plc
London, Essex

Night manager
2008.02 - 2014.09 (6 education.years_Label & 7 education.months_Label)

Education

Laser Learning Awards
London

NVQ Level 2 from Door Supervisors in the Private Security Industry (Top up)

Chartered Institute of Environmental Health
London

NVQ Level 2 from First Aid at Work

NaCTSO
London

ACT Awareness e-Learning from Action Counters Terrorism

NaCTSO
London

ACT Security E- Learning from the Role of a Security Operative in Counter Terrorism

Industry Qualifications
London

IQ Level2 from IQ Level 2 Award in Door Supervision (QCF)

Jahangirnagar University
Dhaka, Bangladesh.

Master of Science from Geography And Environment
1996.02 - 2000.05 (4 education.years_Label & 3 education.months_Label)

Skills

  • Exemplary customer service
  • Team player
  • Polite and friendly
  • Hard-working
  • Health and Safety Compliance
  • Conflict Resolution
  • Dispute management
  • Behavioural observation
  • Well-organised multitasker
  • Complaint management
  • People Management

Timeline

Customer Assistant partner

Johnlewis partnership
2015.09 - Current (10 education.years_Label & 9 education.months_Label)

Night manager

Tesco plc
2008.02 - 2014.09 (6 education.years_Label & 7 education.months_Label)

Customer Service assistant

McDonald's
2007.12 - 2017.09 (9 education.years_Label & 9 education.months_Label)

Jahangirnagar University

Master of Science from Geography And Environment
1996.02 - 2000.05 (4 education.years_Label & 3 education.months_Label)

Laser Learning Awards

NVQ Level 2 from Door Supervisors in the Private Security Industry (Top up)

Chartered Institute of Environmental Health

NVQ Level 2 from First Aid at Work
2024.08

NaCTSO

ACT Awareness e-Learning from Action Counters Terrorism
2024.07

NaCTSO

ACT Security E- Learning from the Role of a Security Operative in Counter Terrorism
2024.08

Industry Qualifications

IQ Level2 from IQ Level 2 Award in Door Supervision (QCF)
2014.12
Md Mahbubul Alam