Md Homayun Kabir Shobho
Customer Service Specialist
Cardiff
Work Preference
Summary
I am a friendly and confident hospitality professional with experience in bar service, bowling lane assistance, and kitchen support. I enjoy engaging with customers and creating a fun, welcoming atmosphere, even during busy shifts. My experience has helped me develop strong teamwork, communication, and multitasking skills while maintaining safety and cleanliness standards.
Alongside hospitality, I have Advance marketing knowledge, including customer engagement and promotional awareness, which helps me understand how to enhance guest experience and support business growth. I am adaptable, hardworking, and ready to start immediately.
Overview
5
5
years of professional experience
Work History
Bartender
Legends members
Cardiff, United Kingdom
09.2025 - Current
- Trained new staff members effectively, ensuring top-notch service standards were maintained.
- Promoted special events and offers effectively leading to increased footfall on those days.
- Collaborated with team members to provide seamless service during busy periods.
- Managed stock levels efficiently, preventing shortage during peak hours.
- Handled cash transactions securely minimising risk of theft or fraud.
- Communicated clearly with kitchen staff for seamless coordination of food orders.
- Demonstrated knowledge of drink recipes for improved customer experience.
- Readied glasses, garnishes, ice and other bar equipment prior to opening hours ensuring readiness for service".
Bar associate
JD Wetherspoon
Cardiff, United Kingdom
11.2025 - 02.2026
- Provided efficient food and drinks service for high levels of customer satisfaction.
- Collaborated closely with management on promotional activities attracting more clientele.
- Maintained stock levels to prevent shortage during peak hours.
- Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
Sous chef
Grand prince Hotel
Dhaka, Mirpur 1
03.2024 - 03.2025
- Controlled labour costs by planning kitchen staff rotas based on peak periods and seasonal trends.
- Developed chefs to run stations efficiently during peak service periods.
- Ensured proper storage of raw materials adhering to health standards.
- Sanitised equipment and kitchenware to comply with hygiene protocols.
- Assisted cooks to determine freshness and quality of dishes.
Bar staff member
Seoul
Dhaka, Shewrapara
05.2021 - 08.2023
- Rotated stock regularly, reducing waste from expired products.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Maintained bar stocks, replenishing daily as necessary.
- Refused drinks service to guests without appropriate proof of age.
- Completed end-of-day cleaning duties, leaving the bar ready for next day's trade.
- Served customers to foster a friendly atmosphere.
- Neatly set tables before guests' arrival, preparing and setting cutlery and refilling condiments.
Bowling Lane Assistant
Dhaka Club Limited
Dhaka, Gulshan
02.2021 - 05.2023
- Assisted customers with lane setup
- Managed equipment ensured safety compliaance
- maintained smooth game operations during peak hours.
Education
Msc - Digital Marketing
University of South Wales
Cardiff 09.2025 -
Skills
Positive attitude
Excellent customer service and guest handling
Strong communication and interpersonal skills
Sales awareness & upselling techniques
Campaign support & event promotion
Languages
English
Fluent
Accomplishments
Consistently received positive customer feedback for friendly service and maintaining a welcoming atmosphere.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Social media app
Interests
Video editing
Timeline
Bar associate
JD Wetherspoon
11.2025 - 02.2026
Bartender
Legends members
09.2025 - Current
Msc - Digital Marketing
University of South Wales
09.2025 -
Sous chef
Grand prince Hotel
03.2024 - 03.2025
Bar staff member
Seoul
05.2021 - 08.2023
Bowling Lane Assistant
Dhaka Club Limited
02.2021 - 05.2023