Jessica Hennessey

• Carried out bartending duties on a day to day basis
• Quickly learned and applied new bartending skills to a busy environment, improving efficiency and how to handle customers (potentially under the influence) professionally under pressure.
• Successfully delivered on tasks within tight deadlines.
• Demonstrated respect, friendliness and engaging energy to all customers, handling difficult situations with the new skills acquired.

• Resolved guest complaints promptly and professionally, notifying restaurant management of concerns
• Created a friendly, welcoming atmosphere to encourage positive guest experience, prolonging visits to increase profitability.
• Served meals and drinks with high quality and skill, continuing to demonstrate high presentation and hospitality standards

• Led and trained new employees to fit seamlessly into the service standards the agency maintained
• Collaborated with team members to provide excellent service during busy periods.
• Assisted in menu and bar preparation, offering effective ideas based on popular preferences.
• Resolved customer complaints promptly to maintain good relationships, creating an inviting atmosphere for customers.
• Worked with new people every week, increasing the ability to create a good working team environment with limited time to do so.
• Learnt how to work with an agency, learning to adapt to any environment they asked me to work in, fostering effective leadership and enhancing customer satisfaction.

• Shadowed brokers, learning the initiatives to draw and persuade customers, demonstrating willingness to create deals and appeal.
• Gained knowledge of professional relationships within a working environment.
• Participated in staff meetings to gain critical industry-specific skills
• Spoke to professionals involved in departments such as aerospace, underwriting, broking and general aviation.

I worked in multiple departments during my time at the Rosewood London. The main departments being Guest Relations, Guest services, room service and accounting. I worked alongside room supervisors and gained knowledge of products, services and interpersonal skills. Regarding guest relations, I answered queries on the phone, demonstrating efficiency to resolve problems using only my voice, delivering effective rapport to enhance customer satisfaction. Regarding guest services, I maintained a position at the front desk, welcoming and booking in international customers who had arrived from long flights. Working together with concierge, I successfully delivered on tasks with a quick turnaround and tight deadlines, maintaining the perfect reputation this high end hotel had acquired. I also learnt the basics of problem solving and coming to a neutral, mutual agreement, The whole experience allowed me to think quickly in difficult situations and communicate as part of a high productive team.