Summary
Overview
Work history
Education
Skills
Hobbies and Interests
Timeline
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Maxwell Burns

London

Summary

An approachable and reliable individual with experience in customer service and childcare. A current master's student studying applied physiology at St Mary's Twickenham University, looking for a part-time position, alongside my studies. Able to manage multiple tasks effectively and provide clear communication with others.

Overview

7
7
years of professional experience
3
3
years of post-secondary education

Work history

Front of House Supervisor

Wye Beach Hotel
Wye River, Victoria, Australia
01.2023 - 06.2023
  • Assisted waitstaff on the floor during peak times, serving up to 700 food orders per day.
  • Maximised revenue by upselling guests our premium beverages.
  • Facilitated fast and efficient communication between front and back of house staff.
  • Solved guest complaints effectively, diffusing any potential issues.

Reservations Agent

Accor Hotels
Cooinda Lodge, Kakadu National Park, Northern Territory, Australia
06.2022 - 10.2022
  • Responsible for all accommodation and tour reservations at the lodge.
  • Effectively communicate with guests via phone or email. Assist with up to 80 calls and 150 emails per day.
  • Complete transactions and bookings from third-party companies (Booking.com, Expedia, TripAdvisor).
  • Manage systems such as Opera, Respax, and RMS for the world-renowned Yellow Water Cruises and Cooinda Lodge Kakadu.


Guest Service Agent

NZSKI
Queenstown, New Zealand
06.2021 - 10.2021
  • Provide first-class customer service to up to 500 guests a day.
  • Complete all sales and transactions of ski passes, lesson bookings, and rental hire.
  • Resolve common and difficult issues with guest bookings.

Associate Consultant

Matchtech
Whiteley, Hampshire
10.2019 - 04.2020
  • Established positive relationships with prospective candidates through networking and regular communications.
  • Registered new candidates, developing wide-ranging database to meet client recruitment needs in the London and English construction market.
  • Interviewed, assessed, and matched prospective applicants with vacancies at client companies.

Administrative Supervisor

YMCA Camp Silver Beach
Jamesville, Virginia USA
05.2019 - 09.2019
  • Facilitated day-to-day operations, including supervision of staff and children during activities.
  • Scheduled, trained, and assessed aquatic staff
  • First responder to any medical/non-medical emergencies.
  • Regular use of Microsoft Office for administration purposes.

Senior Counsellor

YMCA Camp Silver Beach
Jamesville, Virginia USA
06.2016 - 09.2018
  • Facilitated activities for children aged 7-16 during a summer camp programme in the USA.
  • Carried out sailing excursions and taught campers basic sailing techniques.
  • Completed compulsory first aid training on a yearly basis before the start summer before the arrival of campers

Education

Master of Science - Applied Sport and Exercise Physiology

St Mary's Twickenham University
Twickenham, Richmond upon Thames
09.2023 -

Bachelor of Science - Sport and Exercise Science

University of Brighton
Brighton
09.2014 - 07.2017

Skills

  • Strong Verbal Communication
  • Time Management
  • Team Leadership
  • Well Organised
  • Problem Solving

Hobbies and Interests

  • Football
  • F1
  • Sailing
  • Hiking

Timeline

Master of Science - Applied Sport and Exercise Physiology

St Mary's Twickenham University
09.2023 -

Front of House Supervisor

Wye Beach Hotel
01.2023 - 06.2023

Reservations Agent

Accor Hotels
06.2022 - 10.2022

Guest Service Agent

NZSKI
06.2021 - 10.2021

Associate Consultant

Matchtech
10.2019 - 04.2020

Administrative Supervisor

YMCA Camp Silver Beach
05.2019 - 09.2019

Senior Counsellor

YMCA Camp Silver Beach
06.2016 - 09.2018

Bachelor of Science - Sport and Exercise Science

University of Brighton
09.2014 - 07.2017

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Maxwell Burns