Summary
Overview
Work history
Education
Skills
Qualifications
References
Timeline
Generic

Rosie May Lambert

Southampton,Hampshire

Summary

I am a BSc Professional Policing graduate with over two years of supervisory experience in hospitality, now seeking to bring my leadership, organisation, and customer service skills to the role of Meeting and Events Supervisor at Marwell Hotel. My academic background has instilled a detail-focused approach, ideal for planning and coordinating seamless events.


During my time at The Ivy, I was responsible for the training and development of new front-of-house staff, ensuring service met the brand’s high standards. I also hosted and coordinated a wide range of private events, including weddings, corporate meetings, networking events, and special celebrations. These experiences gave me a strong understanding of event delivery and client relationship management.


I’ve led teams in fast-paced, customer-focused environments, managing operations, delegating tasks, and maintaining high service standards under pressure. I’m confident in balancing multiple priorities, solving problems in real time, and ensuring events run smoothly from start to finish.


My leadership style is hands-on and collaborative, with a focus on guest satisfaction and team performance. I take pride in anticipating client needs and creating positive, memorable experiences.


I’m excited about the opportunity to contribute to Marwell Hotel’s events team, combining my hospitality experience with a passion for delivering high-quality events.

Overview

7
7
years of professional experience

Work history

Front of house supervisor

The Ivy Winchester Brasserie
Winchester , Hampshire
06.2022 - Current
  • Oversee front-of-house operations, serving 600+ guests daily.
  • Implementing training programmes to enhance team performance.
  • Established a robust and efficient communication system that ensures seamless coordination between front and back-of-house staff.
  • Establish effective staffing rotas, adapting staffing levels to business volume to maintain operational efficiencies.
  • Facilitate team meetings for clear communication and goal alignment.
  • Managed planning and hosting of private functions in a high-end hospitality setting.Handle customer complaints, ensuring swift resolution and client retention.
  • Perform closing procedures, reconciling cash and credit card settlements accurately and efficiently.
  • Act as first point of contact for wide range of personnel.
  • Manage bookings using OpenTable software to schedule, cancel and re-arrange appointments.
  • Delegate tasks to staff for efficient workflow management.
  • Maintain accurate and up-to-date records for smooth handovers.

Retail Assistant

John Lewis & Partners
Southampton, Hampshire
05.2021 - 07.2022
  • Delivering outstanding in-store customer experience through positive and attentive service
  • Data Protection Training on handling customers' personal information correctly and securely
  • Worked closely with management to train new team members, supporting optimal sales productivity.
  • Resolved customer complaints and process issues with proactive problem-solving skills.

Volunteer Able Cadet

Southampton Sea Cadets
Southampton, Hampshire
11.2018 - 08.2021
  • Teach and organise lessons to help younger cadets progress through the Cadet Training Programme.
  • Interact with the public at high-profile charity event's such as the Southampton International Boat Show.
  • Coordinate training in preparation for the Sea Cadets National Drill Competitions and Remembrance displays.
  • Assist with the up-keep of the units' boats and safety equipment to ensure all cadets are safe when using them.
  • Act as a First Aid Cadet at all times and remain calm in high-pressure situations.
  • Provide support and leadership for other cadets.

Education

Bachelor of Science - Professional Policing

The University of Winchester
Winchester

A-Levels - Biology, Geography and Sociology

Bitterne Park Sixth Form
Southampton

GCSEs -

Bitterne Park School
Southampton

Skills

Project Planning & Coordination – Ability to organise, prioritise, and manage multiple tasks effectively

Analytical & Critical Thinking – Strong ability to assess situations and make informed decisions

Problem-Solving – Experience handling challenges in high-pressure environments

Leadership & Team Management – Supervisory experience with a focus on training and mentoring

Communication & Stakeholder Engagement – Strong written and verbal communication skills for liaising with teams, clients, and senior stakeholders

Time Management & Organisation – Ability to meet deadlines and manage workload efficiently

Adaptability & Resilience – Proven ability to perform well under pressure and adapt to changing priorities

Attention to Detail – Ensuring accuracy in planning, documentation, and operations

Risk Assessment & Decision-Making – Evaluating situations and making sound judgments

Understanding of Compliance & Procedures – Knowledge of structured environments where following protocols is essential

IT & Software Proficiency – Comfortable with Microsoft Office (Excel, Word, Outlook) and learning new systems quickly

Customer Service & Conflict Resolution – Experience managing customer expectations and handling issues professionally

Qualifications

  • BTEC Level 2 in Teamwork and Personal Development in the Community
  • DofE Bronze Award
  • Intermediate First Aid
  • Intermediate Physical Training

References

References available upon request.

Timeline

Front of house supervisor

The Ivy Winchester Brasserie
06.2022 - Current

Retail Assistant

John Lewis & Partners
05.2021 - 07.2022

Volunteer Able Cadet

Southampton Sea Cadets
11.2018 - 08.2021

Bachelor of Science - Professional Policing

The University of Winchester

A-Levels - Biology, Geography and Sociology

Bitterne Park Sixth Form

GCSEs -

Bitterne Park School
Rosie May Lambert