Maxine Dempster

Achieved high levels of customer satisfaction through effective handling of enquiries.
Streamlined cash transaction processes to ensure accuracy and efficiency.
Maintained optimal stock levels, contributing to a well-organised shopping environment.

• Engaged with customers via telephone to assist in arranging account reviews.
• Acquired knowledge of bank products to support enhanced customer guidance.
• Assisted in managing cash transactions for personal and business accounts.
• Supported product identification and promotion for customers.
• Balanced cash till at the start and end of every shift.
• Processed invoices efficiently.
• Ensured bank safe was balanced to prevent discrepancies.
• Facilitated customer engagement during till transactions.
• Monitored compliance with money laundering practices.

• Assist in maintaining financial transparency through regular audits.
• Update financial records to streamline operations and support decision-making.
• Review personal financial reports and external credit references to determine lending eligibility.
• Make lending decisions based on individual financial assessments.
• Conduct daily bank reconciliation.
• Process invoice payments promptly.
• Collect management credit card receipts and ensured alignment with monthly statements before processing.
• Administer payroll for various pay runs.
• Communicate with members via telephone, email, and internal messaging systems.
• Complete month-end reports and accounts.
• Support team leader by allocating monthly rotas to ensure coverage of daily duties.
• Ensure allocated monthly duties are up to date to provide the best service for our members.