Barqada Dahir
Birmingham,West Middlands
Summary
Adaptable and highly organized professional with extensive experience in administration, client support, and operations. Proven track record of managing high volume workloads, resolving complex issues, and maintaining meticulous records. Adept at quickly learning new systems and thriving in fast paced environments. Currently pursuing a degree in Human Resources & Psychology, demonstrating a strong commitment to continuous personal and professional development.
Overview
4
4
years of professional experience
Work History
Customer Service Assistant
WMCA
Birmingham, West Midlands
08.2025 - Current
- Delivered a welcoming and professional service, building positive relationships, and contributing to high levels of customer satisfaction.
- Handled customer queries and concerns efficiently, providing clear guidance on products and services, and resolving issues at the earliest opportunity.
- Managed and responded to customer emails promptly, ensuring accurate information, and a consistent standard of communication.
- Explained complex information in a clear and straightforward way, helping customers understand their options and next steps.
- Answered and triaged incoming calls, directing enquiries to the appropriate teams, to ensure timely and effective support.
- Managed a high volume of calls in a fast-paced environment, maintaining a calm, organised approach while delivering a responsive, customer-focused service.
Customer Service Assistant
Birmingham City Council
Birmingham, West Midlands
01.2025 - Current
- Handled emergency calls and provided prompt housing support for individuals in need.
- Delivered regulatory compliance training sessions to strengthen team knowledge and skills.
- Monitored tenant lease contracts to manage rent and service charge compliance.
- Coordinated with maintenance teams to schedule urgent repairs for safety and comfort.
- Supported housing applications by assisting with paperwork completion and requirements.
- Built and maintained a tenant records database to streamline administration and accuracy.
Staff Member
Morganhunt
Birmingham, West Midlands
05.2024 - Current
- Quickly mastered new methods and techniques by observing peers’ work.
- Adapted to new environments on short notice, consistently delivering high-quality results.
- Fostered strong relationships with colleagues through proactive support.
- Adjusted effectively to various work settings and tasks, demonstrating versatility and skill.
Allocation Administrator
St Basils
Birmingham, West midlands
05.2024 - 11.2024
- Managed high volumes of applications under tight deadlines.
- Established strong communication skills with youth.
- Maintained optimal performance in daily telephone transactions.
- Oversaw QL operations.
- Proficient in working with XL Word and various sensitive documents.
- Managed daily administrative tasks, including scheduling meetings and organising files, to support office efficiency.
Accommodation Officer
Midland Heart
Birmingham, West Middlands
11.2023 - 02.2024
- Managed tenant compliance with lease agreements, including rent and service charge monitoring.
- Investigated housing complaints, taking action based on findings.
- Conducted property inspections to ensure amenities were in working order.
- Facilitated tenancy move-ins/outs, ensuring smooth processes.
- Assisted clients with welfare and housing benefit applications to improve resource accessibility.
Receptionist
Salvation Army
Birmingham , West Midlands
02.2023 - 09.2023
- Provided polite, professional customer service to create positive first impressions and enhance business reputation.
- Organized and maintained invoices, customer records, and paperwork for efficient retrieval.
- Delivered exceptional hospitality during client visits, fostering positive experiences and loyalty.
- Managed and distributed incoming correspondence to the appropriate staff, supporting team communication.
Support Worker
Hays Recruitment
Birmingham , West Middlands
12.2022 - 07.2023
- Maximized client satisfaction through facilitating access to external support services.
- Demonstrated understanding of client requirements to foster trustworthy professional relationships.
- Analysed clients' financial status, discussed financial options, and developed strategies for budgeting to establish a positive direction for housing maintenance.
Mental Health Support Worker
Cygnet Health Care
Birmingham , West Midlands
03.2022 - 09.2022
- Promote safe, happy and relaxed environments, encouraging patients to feel comfortable.
- Closely observed and documented patient behaviour, promptly reporting slight changes to medical staff.
- Supervise patients' activities and interactions to maintain safety, intervening to resolve disputes or unruly behaviour.
Education
Diploma of Higher Education - Human Recourse & Phycology
Arden University
Birmingham, BIR01-2027
Certificate of Higher Education - ICT
Vista solutions
Birmingham, BIR01-2019
Certificate of Higher Education - English & Maths
Bournville College
Birmingham, BIR01-2017
GCSEs - Biology, Maths, English, Arts, ICT
Cockshut Hill Technology College
Birmingham, BIR01-2016
Skills
- Housing and tenancy management: Extensive experience in coordinating tenancies from start to finish, I’m well versed in handling lease documentation and ensuring all housing related compliance is up to scratch
- Financial and Rent Management: A strong background in bookkeeping with a focus on rent collection, managing budgets, and keeping meticulous financial records
- Administrative expertise: fully Microsoft Office Specialist certified, I’m comfortable managing busy multi line switchboards, and keeping complex filing systems organised and accessible
- Support and advocacy: dedicated to supporting vulnerable individuals, I have a solid track record in mental health support, helping clients develop life skills, and resolving sensitive conflicts with empathy
- Workload and Complaint Handling: I pride myself on staying calm under pressure, prioritising heavy workloads, and resolving complaints with a focus on getting the best result for the client
Timeline
Customer Service Assistant
WMCA
08.2025 - Current
Customer Service Assistant
Birmingham City Council
01.2025 - Current
Staff Member
Morganhunt
05.2024 - Current
Allocation Administrator
St Basils
05.2024 - 11.2024
Accommodation Officer
Midland Heart
11.2023 - 02.2024
Receptionist
Salvation Army
02.2023 - 09.2023
Support Worker
Hays Recruitment
12.2022 - 07.2023
Mental Health Support Worker
Cygnet Health Care
03.2022 - 09.2022
GCSEs - Biology, Maths, English, Arts, ICT
Cockshut Hill Technology College
Certificate of Higher Education - English & Maths
Bournville College
Certificate of Higher Education - ICT
Vista solutions
Diploma of Higher Education - Human Recourse & Phycology
Arden University