Maty Dieng

Flight Crowd is a no profit organisation, whose aim is to make aviation and aerospace more sustainable focusing on Air Mobility, inspiring and engaging with young people to start a career in aviation and aerospace

• Established a safe, inclusive environment, promoting diversity and respect.
• Coordinated outdoor events to foster team-building and cooperation amongst participants.
• Facilitated engaging activities for improved interpersonal skills amongst youth.

Young Sky Pioneers is a no profit organisation whose aim is to gather aspiring future aviation professional in one community lo learn more about aviation and develop a career progression

• Promoted community involvement and volunteering among young people.
• Advocated for young people to build current and future opportunities.
• Developed outreach programmes to bridge gaps between young people and communities.

• Greeted guests warmly, providing a positive first impression
• Creating and implementing SOPs
• Managing customers requests
• Arranging taxis and airport shuttle
• Operated a multi-line emails telephone system
• Submitted incident reports to management
• Ensuring safety and security measures were practiced
• Improved overall guest satisfaction with attention to detail in all tasks.
• Arranged transportation services for guests, offering seamless travel experiences during their stay.

• Demonstrated exceptional customer service
• Managing reservations, check-ins, check-outs, and payments
• Handling guest complaints professionally
• Offering effective solutions to maintain satisfaction
• Coordinating check-ins and transport for airline pilots and cabin crews
• Managed phone calls, resulting in effective communication flow within the company.

• Supporting smooth running of local fundraising event
• Participating in meetings and events
• Collaborating with WWF, Safe The Children and UNHCR
• Conducting regular research
• Increasing awareness and membership sign-ups