Matthew Dainty
Kettering,Northamptonshire
Summary
Customer-focused professional with background in retail and customer service. Committed to enhancing customer satisfaction by providing exceptional, personalised support. Utilises strong communication and problem-solving skills to resolve issues and foster loyalty.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work history
Customer assistant
Tesco
Market Harborough, Leicestershire
02.2024 - Current
- Aided team members to ensure seamless store operations.
- Enhanced sales by employing suggestive selling methods.
- Boosted customer satisfaction by quickly resolving queries.
- Managed cash transactions with precision to build customer trust.
- Offered tailored shopping advice to enhance customer engagement.
Sales team member
Welcome Break
Rothwell, Northamptonshire
07.2021 - 10.2021
- Assisted customers through greeting to create welcoming atmosphere.
- Promoted loyalty programmes during checkout to encourage repeat business.
- Clarified policies and provided selection advice to enhance customer understanding.
- Resolved customer complaints, leading to increased satisfaction rates.
Kitchen Assistant
The Thornhill Arms
Rushton
10.2019 - 09.2020
- Assisted in preparing food to improve kitchen efficiency.
- Facilitated proper waste disposal for a hygienic kitchen environment.
- Conducted daily deep cleaning tasks to maintain workspace cleanliness standards.
- Supported team communication to enhance workflow efficiency.
Education
Bachelor's Degree - Manufacturing Engineering
Coventry University
Coventry 09.2020 - 04.2023
A-Levels -
Montsaye Academy Sixth Form
Rothwell 09.2018 - 04.2020
Skills
- Team player
- Organizational skills
- Problem solving
- Customer service
- Effective time management
- Multitasking skills
- Attention to detail
- Communication
Interests
- Attending community park runs
- Working out
- Reading
Timeline
Customer assistant
Tesco
02.2024 - Current
Sales team member
Welcome Break
07.2021 - 10.2021
Bachelor's Degree - Manufacturing Engineering
Coventry University
09.2020 - 04.2023
Kitchen Assistant
The Thornhill Arms
10.2019 - 09.2020
A-Levels -
Montsaye Academy Sixth Form
09.2018 - 04.2020