Matt Dixon
Albury,WARE
Summary
Results-driven manager with over ten years of experience in diverse management roles, delivering exceptional customer experiences and resolving issues effectively. Strong leadership and teamwork skills foster high satisfaction levels while meeting objectives under pressure. Committed to achieving impactful results for employers and clients.
Overview
6
6
years of professional experience
Work history
General manager
Carroll Country Pubs
Albruy, Herfordshire
01.2026 - Current
- Managed daily operations, ensuring efficiency and service quality.
- Supervised staff including waiting staff, bar staff, supervisors, assistant managers, and kitchen staff.
- Assisted with recruitment, finance, and site management to enhance operational effectiveness.
- Developed strategies to enhance team management and boost morale among staff.
- Supported resolution of customer complaints and maintained high levels of customer service.
- Participated in monthly meetings focused on sales and financial targets.
- Identified and evaluated technology systems to enhance bar and restaurant operations.
- Organised functions for over 200 guests, gaining experience in event planning and execution.
- Curated monthly music and social events while managing marketing across social media and print.
Director of operations
Carroll Country Pubs
Albury, Hertfordshire
01.2025 - 01.2026
- Monitored labour, food and beverage, and operational costs to ensure financial sustainability.
- Contributed to overseeing security, insurance, and legal compliance.
- Helped ensure compliance with health, safety, and licensing regulations.
- Aided in managing crisis response and risk mitigation plans.
- Utilised data to identify and recommend improvement opportunities.
- Facilitated negotiations with suppliers and service providers.
- Supported initiatives that cultivated positive culture, enhancing engagement and retention.
- Supported recruitment, mentoring, and evaluation of general managers, head chefs, and assistant managers.
- Oversaw management of over 55 staff
General manager
Carroll Country Pubs
Albury, Hertfordshire
09.2021 - 01.2025
- Oversaw daily operations to ensure smooth business functionality.
- Built business with the team after Covid
- Supported recruitment, financial oversight, and site management to enhance operational efficiency.
- Handled customer complaints and promoted high service standards.
- Oversaw staff including waiting staff, bar staff, and kitchen personnel.
- Selected monthly music and social events while managing marketing efforts.
- Identified and implemented technology systems to optimise bar and restaurant operations.
- Ensured accurate stock control and ordering processes.
Sales manager
Hadham Brewery
Little Hadham , Hertfordshire
10.2019 - 09.2021
- Supported team in achieving promotion from sales assistant to sales manager within 6 months.
- Managed sales operations across 30-mile radius to facilitate execution of sales strategies.
- Assisted in building and maintaining customer relationships with 50-60 pubs.
- Participated in monthly management meetings to review targets and profit and loss statements.
- Grew trade and business by 14% through calls, visits and emails
Skills
- Safety regulations adherence
- HR policies implementation
- Result-Driven approach
- Financial budgeting
- Business development
- Supplier negotiation
References
References available upon request.
Timeline
General manager
Carroll Country Pubs
01.2026 - Current
Director of operations
Carroll Country Pubs
01.2025 - 01.2026
General manager
Carroll Country Pubs
09.2021 - 01.2025
Sales manager
Hadham Brewery
10.2019 - 09.2021