Matilda Norton
Rushden,Northamptonshire
Summary
I am a motivated individual who is now looking to begin and develop a long-lasting career within a creative industry. I have well recognised customer service and am an approachable face for not only customers, but also colleagues. I present myself and my work with a high standard, while also ensuring the best quality and experience. I am also very well adaptable to help others when and if they need it. While i do not have a vast experience in a design environment i am keen to learn, advance and apply my creative mind.
Overview
3
3
years of professional experience
Work History
Customer Assistant
Marks & Spencer
Rushden, Northamptonshire
11.2025 - Current
- Resolved conflicts calmly and courteously to uphold positive customer experiences
- Worked efficiently during peak times to reduce customer waiting times
- Mastered multiple tasks swiftly to provide support across departments
- Assumed various roles to maintain seamless operations
- Adapted to new changes quickly
- Trained and set a high standard for new colleagues.
Shop Assistant
Market Square Bakery
Higham Ferrers, Northamptonshire
02.2024 - 11.2025
- Learnt to prioritise customers by reducing wait times in peak rush periods
- Took on multiple roles front of house with customers, and back of house cleaning, restocking, and keeping all operations running smoothly
- Learnt new products quickly and provided comprehensive guidance
- Built long lasting relationships with customers ensuring return business
Education
A-Levels -
Bosworths Independant School
Northampton, NTH01-2026
A-Levels -
Sharnbrook Academy
Sharnbrook01-2025
Skills
- Self-motivated
- Outgoing and enthusiastic
- Active problem solver
- Customer service
- Quick learner
- Creative and artistic
- Excellent timekeeping
Timeline
Customer Assistant
Marks & Spencer
11.2025 - Current
Shop Assistant
Market Square Bakery
02.2024 - 11.2025
A-Levels -
Bosworths Independant School
A-Levels -
Sharnbrook Academy