Matilda Murphy

• Assisted guests with queries or requests for optimal guest experience.
• Upheld rigorous hygiene standards in all front-of-house areas.
• Enhanced guest experience with a friendly and helpful attitude.
• Checked guest satisfaction regularly, addressing any issues promptly.
• Adapted swiftly to changing situations for uninterrupted service quality.
• Cooperated closely with other team members to meet and exceed guests' expectations.
• Handled complaints effectively, resulting in increased customer satisfaction.
• Maintained high standards of customer service during peak times.
• Served high volumes of guests in fast-paced service environments with exceptional customer care.
• Elevated guest experiences by delivering tailored, personalised customer service.
• Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.

I have completed 210 hours of work experience at Mountfields Lodge Primary School throught my 2 year health and social care course at Loughborough college.

• Offered reliable assistance to teachers through administrative support and classroom management.
• Safeguarded student health and well-being within educational settings, taking appropriate action when needed.
• Provided friendly, enthusiastic support to pupils in individual and group support settings.
• Developed and maintained positive, impactful relationships with students, facilitating improved learning outcomes.
• Minimised distraction by creating and maintaining a clean, safe and organised classroom.
• Maximised class teacher productivity by preparing work and activities in advance of lessons.

• Processed payments swiftly for improved customer experience.
• Greeted each customer warmly, creating a friendly shopping environment.
• Communicated product information to customers, driving informed purchases.
• Packaged customer items carefully, ensuing merchandise safety.
• Enhanced customer satisfaction by promptly addressing issues and concerns.
• Balanced till at end of day, maintaining accurate records.
• Assisted customers with enquiries to enhance their shopping experience.
• Demonstrated patience while dealing with difficult customers, maintaining professionalism.
• Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
• Helped meet business needs by working extra shifts.
• Engaged in pleasant chit chat for friendly and personalised service.
• Counted change correctly and issued customer receipts.
• Checked customer ID when selling age-restricted items, following store policy.

• Shampooed, conditioned and provided treatments to dogs' coats in line with skin condition requirements.
• Successfully managed numerous clients simultaneously.
• Performed specialised tasks such as trimming claws and cleaning inside dogs' ears with meticulous attention to detail.
• Swept and mopped floors, cleaned kennels and emptied trash to reduce infection risk among people and animals.
• Contributed to repeat business and referrals by consistently providing outstanding customer service to both clients and pets.
• Developed client relationships through careful listening and effective question response.
• Explained fees and logistics regarding grooming and bathing.
• Greeted pet owners and communicated available services with outlined costs to aid informed decision-making.