Hollymai Smith
Crewe,Cheshire East
Summary
Dedicated professional with a strong focus on team-oriented collaboration and effective coordination. Skilled in customer tactfulness and health and safety compliance, ensuring a seamless service experience. Proficient in menu upselling and adept at receiving feedback to drive continuous improvement. Dependable and committed to achieving excellence in all tasks undertaken.
Overview
2
2
years of professional experience
36
36
years of post-secondary education
Work history
Front of house team member
Warner Leisure Hotels
Crewe, Cheshire East
2025.01 - 2025.10
- Worked effectively under pressure during peak hours, ensuring timely services.
- Demonstrated excellent communication skills whilst taking orders from guests.
- Upheld restaurant's high standards by maintaining personal grooming and uniform presentation.
- Honed multitasking abilities whilst juggling multiple tables simultaneously.
- Assisted in the resolution of customer complaints, contributing to a peaceful atmosphere.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
Customer assistant
tesco
Crewe, Cheshire East
2024.11 - 2024.12
- Upheld company policies whilst interacting with customers to maintain brand reputation over Christmas.
- Improved customer relations by promptly addressing queries and concerns.
- Operated till systems smoothly, streamlining check-out process for customers.
- Processed payments swiftly for improved customer experience.
Front of house team member
The elephant
Crewe, Cheshire East
2024.03 - 2024.11
- Maintained high standards of customer service during peak times.
- Managed cash transactions accurately, ensuring accurate financial records.
- Checked guest satisfaction regularly, addressing any issues promptly.
- Ensured smooth operation of the front desk by managing reservations and walk-ins.
- Established rapport with regular diners, fostering a loyal client base.
- Communicated effectively with kitchen staff to ensure timely delivery of meals.
Education
Level 2 - Womens hairdressing
South cheshire college
Crewe, Cheshire East 2023.09 - 2024.06
Level 2 - Floristry
Reaseheath college
Crewe, Cheshire East 2024.09 - 2025.06
GCSEs - English Literature
Malbank
Nantwich, Cheshire East 2018.09 - 2023.06
GCSEs - English language
Malbank high school
Nantwich, Cheshire East 2018.09 - 2023.06
GCSEs - Maths
Malbank high school
Nantwich, Cheshire East 2018.09 - 2023.06
GCSEs - Science
Malbank high school
Crewe, Cheshire East 2018.09 - 2023.06
GCSEs - Drama
Malbank high school
Nantwich, Cheshire East 2018.09 - 2023.06
GCSEs - Art
Malbank high school
Nantwich, Cheshire East 2018.09 - 2024.06
GCSEs - Design Technology
Malbank high school
Nantwich, Cheshire East 2018.09 - 2023.06
Skills
- Team-oriented collaboration
- Effective coordination
- Customer tactfulness
- Health and safety compliance
- Menu upselling
- Feedback reception
- dependable
Affiliations
- I have travelled for 3 months around Asia at the end of 2025
Timeline
Front of house team member
Warner Leisure Hotels
2025.01 - 2025.10
Customer assistant
tesco
2024.11 - 2024.12
Level 2 - Floristry
Reaseheath college
2024.09 - 2025.06
Front of house team member
The elephant
2024.03 - 2024.11
Level 2 - Womens hairdressing
South cheshire college
2023.09 - 2024.06
GCSEs - English Literature
Malbank
2018.09 - 2023.06
GCSEs - English language
Malbank high school
2018.09 - 2023.06
GCSEs - Maths
Malbank high school
2018.09 - 2023.06
GCSEs - Science
Malbank high school
2018.09 - 2023.06
GCSEs - Drama
Malbank high school
2018.09 - 2023.06
GCSEs - Art
Malbank high school
2018.09 - 2024.06
GCSEs - Design Technology
Malbank high school
2018.09 - 2023.06