Matilda Klaetschi
Summary
Highly skilled professional with extensive experience in hostess roles, demonstrating exceptional stress tolerance and professionalism. Adept in silver service, time efficiency, and conflict resolution, ensuring seamless operations and customer satisfaction. Certified in First Aid with proven expertise in cash handling. Committed to maintaining high standards of etiquette while pursuing opportunities for career advancement within the hospitality industry.
Friendly and approachable Front of House Team Member with knack for creating welcoming atmospheres and enhancing guest experiences. Skilled in managing busy environments, resolving customer inquiries, and supporting team operations to ensure smooth service delivery. Known for fostering positive interactions and contributing to high levels of customer satisfaction.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work History
Front of house team member
The ugly duckling tearoom
Knaresborough, North Yorkshire
05.2021 - 09.2024
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Enhanced guest experience with a friendly and helpful attitude.
- Attended to customer's needs proactively for first-class waiting service.
- Advised on food and drink choices based on customer preferences.
- Totalled bills for customers and accepted payment via currency and card payments.
- Maintained attractive, clean and orderly spaces, creating a welcoming atmosphere for customers.
Waiter
swinton estate
Ripon, North Yorkshire
06.2021 - 02.2023
- Memorised complete menu and offered guests knowledgeable suggestions.
- Managed table settings for optimal dining experience.
- Increased order value by upselling sides, drinks and desserts.
- Worked collaboratively with kitchen staff for efficient service delivery.
- Practiced healthy and safety measures to comply with regulations.
- Prepared tables for guests and reset tables between customers.
- Maintained excellent level of service in busy and demanding restaurant environment.
Education
A-Levels - psychology
King James School
Knaresborough, North Yorkshire 09.2021 - 05.2023
A-Levels - english language
King James school
Knaresborough, North Yorkshire 09.2021 - 05.2023
A-Levels - history
King James school
Knaresborough, North Yorkshire 09.2021 - 05.2023
Skills
- Stress tolerance
- Professionalism and etiquette
- Silver service
- Time efficiency
- Conflict Resolution
- First Aid certification
- Host and Hostess experience
- Cash handling
Affiliations
- travel
- walking
volunteer work
I spent a month volunteering at the Center of Rehabilitation for the Paralysed in Bangladesh, teaching me better communication skills and ultimately leaving with more resilience and cultural awareness,
References
References available upon request.
Timeline
A-Levels - psychology
King James School
09.2021 - 05.2023
A-Levels - english language
King James school
09.2021 - 05.2023
A-Levels - history
King James school
09.2021 - 05.2023
Waiter
swinton estate
06.2021 - 02.2023
Front of house team member
The ugly duckling tearoom
05.2021 - 09.2024
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