Matilda Battrick
Shrewsbury,Shropshire
Summary
A motivated and detail-oriented customer service professional with over 3 years of experience in retail and hospitality. I am skilled at handling busy environments, delivering excellent service and learning new skills. I am friendly, organised and a strong team player, with the ability to remain calm under pressure. I always strive to provide the best of the best to both the customers and the business I work for.
Overview
4
4
years of professional experience
8
8
years of post-secondary education
Work history
Customer assistant
Marks and Spencer
Shrewsbury, Shropshire
04.2023 - Current
- Trained across multiple departments, including brafitting, bakery and online order fulfilment.
- Balancing multiple priorities, working independently or within my team, to ensure customer needs are met.
- Handling queries and complaints calmly and professionally by offering practical solutions for customer satisfaction.
- Maintaining attention to detail and efficiency while supporting a high-volume retail environment.
Bartender
Blind Tiger
Shrewsbury, Shropshire
04.2025 - 10.2025
- Training to make cocktails efficiently, while maintaining high quality standards.
- Working and communicating closely with colleagues to ensure the operation runs smoothly.
Waitress
The Boathouse
Shrewsbury, Shropshire
04.2022 - 12.2022
- Delivering friendly and efficient service in a busy restaurant environment.
- Balancing multiple responsibilities while keeping organised and fulfilling customer needs.
Education
GCSEs -
Belvidere Secondary School
Shrewsbury 09.2017 - 07.2022
A-Levels -
Shrewsbury College
Shrewsbury, Shropshire 09.2022 - 07.2025
Skills
- Customer Service & Communication
- Teamwork & Collaboration
- Organisation & Time Management
- Attention to Detail
- Problem-Solving & Adaptability
- Fast and adaptable learner
Affiliations
- I have a keen interest in personal finance and budgeting, tracking spending to improve financial awareness and organisation
- I also enjoy going to the gym, which helps me maintain a focused mindset
Accomplishments
Over my time at M&S, I have received multiple employee of the week awards in recognition or excellent customer service and work ethic
Timeline
Bartender
Blind Tiger
04.2025 - 10.2025
Customer assistant
Marks and Spencer
04.2023 - Current
A-Levels -
Shrewsbury College
09.2022 - 07.2025
Waitress
The Boathouse
04.2022 - 12.2022
GCSEs -
Belvidere Secondary School
09.2017 - 07.2022