Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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MASUM PATEL

MASUM PATEL

Croydon,London

Summary

I'm a highly motivated, confident and enthusiastic individual who conducts myself with integrity and respect. growing up in a high work-based environment, Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using my own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.

Overview

1
1
year of professional experience

Work History

Customer Advisor

BOOTS PHARMACY
BRENT CROSS, London
05.2022 - 06.2022
  • Correctly identified client needs, providing tailored, personalised guidance to ensure outstanding customer experiences.
  • Managed high-volume customer enquiries across various channels, delivering helpful, timely and professional service.
  • Maintained up-to-date product and service knowledge by attending regular training opportunities.
  • Exceeded targets by upselling and cross-selling products.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.

Assistant Manager

PIZZA TWIST
Croydon, London
06.2021 - 04.2022
  • Trained staff on best practices to achieve optimal productivity.
  • Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
  • We built customer relationships with a consultative sales approach.
  • Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Managed high-volume customer queries simultaneously through effective multitasking.

Education

Bachelor of Science - HOSPITALITY MANAGMENT

University of West London
Ealing
05.2024

Skills

  • Advanced product knowledge
  • Record maintenance
  • Confident attitude
  • Customer relations
  • Customer service
  • Communicator
  • fast learner
  • Public relations
  • Communication skills
  • Problem-solving

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Advisor

BOOTS PHARMACY
05.2022 - 06.2022

Assistant Manager

PIZZA TWIST
06.2021 - 04.2022

Bachelor of Science - HOSPITALITY MANAGMENT

University of West London

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