Callum Smith
Dumfries,Dumfries and Galloway
Summary
Accomplished customer service representative of four years, consistently maintaining customer satisfaction and contributing to company success. Motivated professional capable of building productive relationships, resolving complex issues and winning customer loyalty.
Overview
8
8
years of professional experience
Work History
Customer Advisor
EE/BT
Dumfries, Dumfries and Galloway
01.2022 - 01.2024
- Managed high-volume customer on a daily basis delivering helpful, timely and professional service.
- Correctly identified customers needs, providing tailored, personalised guidance to ensure outstanding customer experiences.
- Thoroughly maintained compliance with customer service standards to maintain stellar industry reputation.
- Maintained up-to-date product and service knowledge by attending regular training opportunities as well as personal research.
- Delivered on targets and KPI's on a monthly basis.
Customer Consultant
Dixons Carphone
Dumfries, Dumfries and Galloway
02.2019 - 12.2021
- Assisted customers with varying questions using product knowledge and service expertise.
- Adhered strictly to policies and procedures for continued company compliance.
- Managed high-volume customer queries simultaneously through effective multitasking as well as delivering on expected company targets.
- Offered prompt solutions to maintain customer satisfaction as well as ensuring that the customers business was retained.
- Dealt with stock intake, deliveries, customer collections and assisted with audits.
Bartender
Club 365
Dumfries, Dumfries and Galloway
04.2016 - 12.2018
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
- Attended tables regularly to check customer needs were met, promptly processing additional food drink orders.
- Engaged with guests to create positive rapport, ensuring they enjoyed their night.
- Thoroughly cleaned bar areas, delivering positive first impressions to guests and maintaining impeccable hygiene standards.
Education
High School Diploma -
Dumfries Academy
Dumfries06.2015
Skills
- Customer Service
- Transaction Processing
- Advanced Product Knowledge
- Sales Calls
- Customer Experience
- Problem Solving
References
- Nathan Samuels
- Store Manager
- EE/BT
- 07788290686
- Brian Armstrong
- Manager
- Club 365
- 07518333890
Timeline
Customer Advisor
EE/BT
01.2022 - 01.2024
Customer Consultant
Dixons Carphone
02.2019 - 12.2021
Bartender
Club 365
04.2016 - 12.2018
High School Diploma -
Dumfries Academy
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