Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Tomas Stephenson

Cambridge,Cambridgeshire

Summary

Polite and professional customer advisor with strong communication and multitasking skills. Able to use own initiative within company guidelines to resolve any customer issues or complaints that arise. Flexible and able to handle any duties on and off of the shop floor. A focused worker with good attention to detail.

Overview

2
2
years of professional experience
7
7
years of post-secondary education

Work History

Customer Advisor

Cotswold Outdoor
Cambridge, Cambridgeshire
09.2021 - Current
  • Provided tailored advice and expert guidance to ensure outstanding customer experiences.
  • Tracked orders, diplomatically handled complaints, and successfully resolved issues.
  • Offered detailed advice on a wide range of products and services.
  • Consistently provided outstanding customer service to high volumes of customers.
  • Regularly processed refunds for new and existing customers.
  • Established positive relationships with clients by going the extra mile to build rapport.
  • Recorded and processed customer data accurately and securely.
  • Exceeded targets by up-selling and cross-selling products.
  • Established positive relationships and communication with co-workers.
  • Adhered to policies and procedures for continued company compliance.
  • Offered prompt solutions to maintain customer satisfaction.
  • Managed high-volume customer queries simultaneously through effective multitasking.

Education

A-Levels - Geography

Comberton Village College
Cambridge
09.2021 - 06.2023

A-Levels - English Language

Comberton Village College
Cambridge
09.2021 - 06.2023

A-Levels - Politics

Comberton Village College
Cambridge
09.2021 - 06.2023

GCSEs - 10 GCSEs Grades 5-8

Comberton Village College
Cambridge
09.2019 - 06.2021

Skills

  • Advanced product knowledge
  • Customer service
  • Transaction processing
  • Returns management
  • Customer support
  • Customer experience

Languages

English
Native

Timeline

Customer Advisor

Cotswold Outdoor
09.2021 - Current

A-Levels - Geography

Comberton Village College
09.2021 - 06.2023

A-Levels - English Language

Comberton Village College
09.2021 - 06.2023

A-Levels - Politics

Comberton Village College
09.2021 - 06.2023

GCSEs - 10 GCSEs Grades 5-8

Comberton Village College
09.2019 - 06.2021

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Tomas Stephenson