Tomas Stephenson
Cambridge,Cambridgeshire
Summary
Polite and professional customer advisor with strong communication and multitasking skills. Able to use own initiative within company guidelines to resolve any customer issues or complaints that arise. Flexible and able to handle any duties on and off of the shop floor. A focused worker with good attention to detail.
Overview
2
2
years of professional experience
7
7
years of post-secondary education
Work History
Customer Advisor
Cotswold Outdoor
Cambridge, Cambridgeshire
09.2021 - Current
- Provided tailored advice and expert guidance to ensure outstanding customer experiences.
- Tracked orders, diplomatically handled complaints, and successfully resolved issues.
- Offered detailed advice on a wide range of products and services.
- Consistently provided outstanding customer service to high volumes of customers.
- Regularly processed refunds for new and existing customers.
- Established positive relationships with clients by going the extra mile to build rapport.
- Recorded and processed customer data accurately and securely.
- Exceeded targets by up-selling and cross-selling products.
- Established positive relationships and communication with co-workers.
- Adhered to policies and procedures for continued company compliance.
- Offered prompt solutions to maintain customer satisfaction.
- Managed high-volume customer queries simultaneously through effective multitasking.
Education
A-Levels - Geography
Comberton Village College
Cambridge 09.2021 - 06.2023
A-Levels - English Language
Comberton Village College
Cambridge 09.2021 - 06.2023
A-Levels - Politics
Comberton Village College
Cambridge 09.2021 - 06.2023
GCSEs - 10 GCSEs Grades 5-8
Comberton Village College
Cambridge 09.2019 - 06.2021
Skills
- Advanced product knowledge
- Customer service
- Transaction processing
- Returns management
- Customer support
- Customer experience
Languages
English
Native
Timeline
Customer Advisor
Cotswold Outdoor
09.2021 - Current
A-Levels - Geography
Comberton Village College
09.2021 - 06.2023
A-Levels - English Language
Comberton Village College
09.2021 - 06.2023
A-Levels - Politics
Comberton Village College
09.2021 - 06.2023
GCSEs - 10 GCSEs Grades 5-8
Comberton Village College
09.2019 - 06.2021
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