Masomeh Jorfi
London,ENG
Summary
Proven track record in effective communication and teamwork, consistently achieving high customer satisfaction ratings. Skilled in quick learning and detail-oriented approaches, enhancing team performance through positive reinforcement strategies. Seeking opportunities in dynamic environments that prioritise growth and innovation.
Overview
6
6
years of professional experience
Work history
Recreational Assistant
Edu-Lettings
London
03.2024 - 12.2025
- Served as trusted key holder, overseeing opening and closing of sports facility.
- Conducted routine inspections, ensured operational standards were met in facilities.
- Handled first aid situations efficiently ensuring participant's safety.
- Updated records regularly, ensured accurate data management.
Marketing Coordinator
KOKO
London
01.2022 - 08.2025
- Executed multi-channel campaigns, enhancing brand awareness by 28% and engagement by 45%.
- Produced social media, email, and blog content to support product launches.
- Monitored campaign performance through Google Analytics, providing recommendations for optimisation.
Remote Client Outreach Specialist
Leadly
London
04.2020 - 05.2025
- Boosted conversion rates by qualifying leads and maintaining consistent follow-up communication.
- Supported sales outreach and lead management through remote client collaboration.
- Updated CRM systems efficiently to track appointment settings.
- Managed over 50 customer calls per day
- Increased sales by 10%
Retail Sales Associate
Selfridges
London
11.2023 - 12.2024
- Resolved customer queries through active listening and effective problem-solving techniques.
- Operated tills, ensuring accurate processing of cash and credit card transactions.
- Assisted customers in selecting products by providing detailed information and recommendations.
- Maintained high standards of visual merchandising to enhance customer experience and product presentation.
Teaching Assistant
Underhill Primary School | Barnet
London
01.2022 - 06.2022
- Provided targeted support to SEND students during individual and group activities.
- Assisted teachers in managing classroom behaviour through positive reinforcement strategies.
- Ensured compliance with child protection, safeguarding, and security policies.
- Delivered regular feedback to teachers regarding pupil achievement, progress, and challenges.
Nursery Practitioner
Twinkle Stars Montessori
London
01.2021 - 01.2022
- Supported children aged two to five years in daily living activities.
- Contributed to positive environment with adequate resources and engaging activities.
- Assessed individual learning needs of each child; tailored teaching methods accordingly.
Charity Volunteer
North London Hospice London
London
06.2021 - 08.2021
- Expanded retail experience through collaborative teamwork with colleagues.
- Acquired new skills and insights to enhance future retail roles.
- Assessed second-hand goods, ensuring products remained in excellent working condition.
Education
Diploma of Higher Education - Level 3 Childcare
Barnet Southgate College
London 09.2020 - 06.2022
Bachelor of Arts - Primary Education with QTS
Middlesex University London
London 09.2022 - 06.2023
Bachelor of Science - International Tourism Management
Middlesex University
London, England 09.2023 -
Skills
- Effective communication
- Collaborative teamwork
- Quick learner
- Attention to detail
- Customer service excellence
- Positive reinforcement strategies
LANGUAGES
English
References
References available upon request.
Timeline
Recreational Assistant
Edu-Lettings
03.2024 - 12.2025
Retail Sales Associate
Selfridges
11.2023 - 12.2024
Bachelor of Science - International Tourism Management
Middlesex University
09.2023 -
Bachelor of Arts - Primary Education with QTS
Middlesex University London
09.2022 - 06.2023
Marketing Coordinator
KOKO
01.2022 - 08.2025
Teaching Assistant
Underhill Primary School | Barnet
01.2022 - 06.2022
Charity Volunteer
North London Hospice London
06.2021 - 08.2021
Nursery Practitioner
Twinkle Stars Montessori
01.2021 - 01.2022
Diploma of Higher Education - Level 3 Childcare
Barnet Southgate College
09.2020 - 06.2022
Remote Client Outreach Specialist
Leadly
04.2020 - 05.2025