Hannah Wretham
London,ENG
Summary
Accomplished professional with extensive expertise in recruitment, interviewing, leadership skills, and employee scheduling. Demonstrates exceptional proficiency in complaint resolution and disciplinary procedures. Adept at visual merchandising, financial analysis, logistics planning, and staff training. Proven track record in security protocols, performance evaluation, customer service excellence, and cash management. Resilient under pressure with strong time management abilities and a commitment to health and safety compliance. A loyal employee with a solid understanding of training and mentoring employees.
Overview
6
6
years of professional experience
Work history
Assistant store manager
Wolverine Worldwide - Sweaty Betty
London
04.2023 - Current
- Maintained clean and organised store environment to elevate customer experience.
- Implemented efficient tracking system to optimise inventory control.
- Implemented security measures to enhance loss prevention strategies.
- Contributed to recruitment efforts, assembling a high-performance retail team.
- Trained staff on product knowledge and sales techniques to improve service quality.
- Motivated sales teams to consistently meet daily targets.
- Monitored sales performance, identified slow-moving products, and executed corrective actions.
- Facilitated operations through effective scheduling and task delegation.
Deputy manager
Wolverine Worldwide - Sweaty Betty
London
02.2020 - 03.2023
- Enforced company policies to ensure a safe and productive work environment.
- Conducted audits and risk assessments to achieve regulatory compliance.
- Maintained excellent client relationships through professional handling of queries and complaints.
- Created weekly performance reports, analysing data to enhance business operations.
- Delegated priorities effectively based on staff capabilities to maintain operational efficiency.
- Monitored health and safety measures to guarantee compliance with regulations.
- Conducted performance evaluations, enhancing individual employee development.
Education
Some College (No Degree) - Introduction To The Study of Fashion
London College of Fashion
London 07.1998
Skills
- Recruitment and interviewing
- Leadership skills
- Employee scheduling
- Visual merchandising
- Financial analysis
- Staff training
- Security protocols
- Performance evaluation
- Health and safety compliance
Timeline
Assistant store manager
Wolverine Worldwide - Sweaty Betty
04.2023 - Current
Deputy manager
Wolverine Worldwide - Sweaty Betty
02.2020 - 03.2023
Some College (No Degree) - Introduction To The Study of Fashion
London College of Fashion