Highly adaptable and creative professional with strong organisational and strategic planning skills. Can contribute effectively in team environments and demonstrate problem-solving abilities. Proficient in Microsoft Office, with excellent time management skills.
Overview
8
8
years of professional experience
2025
2025
years of post-secondary education
Work history
Property Manager
Northwood Aberdeen Sales & Lettings
Aberdeen
03.2023 - Current
Manage a property portfolio of approx 120residential properties, ensuring compliance with the repairing standard.
Undertook additional training to advance skill and complete Letwell qualification.
Processed tenant applications using Reapit IRE, background checks, ensuring all documentation was accurate and up-to-date.
Coordinate property maintenance and repairs with contractors, ensuring quick resolution of issues and maintaining high tenant satisfaction levels.
Manage tenant viewings, move-ins and move-outs to reduce property vacancy periods.
Conduct property inspections regularly to ensure compliance with safety standards and to address potential concerns.
Prepare lease agreements and landlord contracts using SME in compliance with legal guidelines.
Marketed vacant properties by drafting property listings and updating online platforms.
Liaised with property landlord and prospective new tenants.
Resolved tenant issues promptly, ensuring high levels of customer satisfaction.
Managed phone calls and emails for effective communication.
Property Assistant
AM-PM Leasing
Aberdeen
11.2019 - 03.2023
Compiled high quality inventory reports using Inventory Hive Software.
Regularly liaised with landlords and tenants to ensure high accuracy of inventory reports.
Undertook check-in and check-out inventories for a number of properties.
Answered phone to any queries.
Administer quarterly property inspection appointments with the current tenants and conduct them in a professional manner.
Gathering all bills received in the office and sent to appropriate personnel and respond to queries efficiently.
Carried out relevant safety checks such as PAT and Legionella Testing in line with legislation.
Contacted potential tenants to arrange property viewing appointments and carried them out in a professional and efficient manner.
Office Junior
MCP Group Ltd
11.2017 - 12.2019
Oversaw organisation, filing and retrieval of picking notes and customer records.
Entered relevant documents such as invoices onto Orderwise and Sage software.
General filling and administrative duties.
Education
CIH Level 3 Certificate - Letting and Managing Residential Property
Chartered Institute of Housing
Aberdeen
01.2024 - 10.2024
BSc - Architectural Technology
Robert Gordon University
Highers -
Oldmachar Academy
01.2017 - 01.2018
National 5 -
Oldmachar Academy
01.2016 - 01.2017
Skills
Microsoft Office
Good Time Management Skills
Organisation
Adaptable
Customer Service Skills
Problem-solving abilities
Creative
Strategic planning
References
References available upon request.
Timeline
CIH Level 3 Certificate - Letting and Managing Residential Property