Masayerr Jagne

Responsibilities:

Oversaw comprehensive travel arrangements for business travellers, ensuring seamless itineraries, and exceptional service delivery.

Supported coordination of bookings for flights, hotels, car hire, ferry services, airport transfers, and visa applications.

Assisted with managing associated fees and ensuring all arrangements were in place for travellers.

• Facilitated smooth travel experiences by providing comprehensive support for logistical needs.
• Develop tailored travel itineraries that align with client preferences and budgetary constraints.
• Advised clients on visa, passport, and travel requirements to facilitate seamless travel experiences.
• Addressed customer enquiries and resolved issues with professionalism and efficiency.
• Coordinated complex travel arrangements to ensure seamless logistics and scheduling.

Responsibilities

• Provided confidential, non-judgmental support to colleagues experiencing mental distress
• Recognised early signs of mental health issues and encouraged open conversations
• Signposted individuals to appropriate professional support (GP, therapists, helplines)
• Responded calmly to crisis situations, prioritising safety and escalating where necessary
• Maintained strict confidentiality while working within professional boundaries
• Promoted mental health awareness and prioritised personal wellbeing to prevent burnout

Responsibilities:

• Responded to first aid incidents effectively while maintaining calm composure.
• Stayed up-to-date on first aid and emergency best practices through training.
• Used ice packs and cold compress to reduce swelling of bumps and alleviate pain.
• Maintained detailed records of all incidents and treatments provided, adhering to health and safety regulations.
• Provided emergency services with detailed explanation of conditions following major injuries.
• Administered first aid and emergency treatment to individuals in various environments, ensuring rapid response to health crises.
• Called 999 to request for emergency help and provide medical attention to injured casualties.
• Put barriers, signage and equipment in place to maintain public safety.

Responsibilites:

• Neutralised threats, hazards and risk to public safety.
• Carried out first aid in time-critical circumstances.
• Operated specialised firefighting equipment to suppress fires and prevent spread.
• Advised on the safe storage and handling of flammable materials, reducing the risk of fire outbreaks.
• Extinguished fires using heavy-duty manual and power equipment.
• Administered first aid and cardiopulmonary support to victims, maintaining life signs, stopping bleeding and stabilising for transport to medical facilities.
• Arrived on scenes faster than target time-frames.
• Conducted regular fire safety inspections across various premises to uphold safety regulations.
• Oversaw swift evacuations of endangered premises.
• Liaised with property owners and managers to rectify identified fire safety violations, promoting a safer environment.

Responsibilities:

• Represented employee concerns professionally, promoting fair and consistent outcomes
• Acted as a liaison between staff and management, supporting clear communication
• Provided guidance on workplace policies and procedures
• Supported colleagues during meetings, ensuring their views were heard

Responsibilities

• Coordinated with pilots and ground staff to ensure smooth boarding, departures, and arrivals
• Led and supported cabin crew teams, maintaining high standards of safety and customer service
• Delivered safety briefings and managed emergency situations, including administering first aid
• Provided tailored support to passengers, including VIPs and those with additional needs
• Handled customer enquiries and complaints professionally, ensuring a positive travel experience
• Collaborated with catering teams to deliver onboard services and meet dietary requirements
• Trained and mentored new crew members, monitoring performance and supporting development
• Maintained cabin safety, cleanliness, and compliance with all aviation regulations
• Completed flight reports and ensured all equipment, supplies, and materials were fully prepared.

Responsibilites:

• Handled cash, credit card, and voucher payments, maintaining accurate financial records.
• Helped customers with specific item requests by answering questions and offering knowledgeable product advice.
• Calculated and provided accurate change to customers after transactions.
• Completed daily records updates to track sales and accurate payment totals.
• Completed opening and closing procedures, verifying proper cash-on-hand amounts and allocating resources.
• Offered friendly greetings and farewells, creating a welcoming environment for all patrons.
• Worked overtime shifts to maintain optimal workflow during busy periods or times of unexpected high volume.
• Maintained neat and clean shop floor and storage areas.
• Handled high-volume credit and cash transactions using Point Of Sale (POS) systems efficiently.
• Managed queue efficiently, reducing waiting times and improving customer satisfaction.
• Conducted daily cash drawer reconciliations, identifying and rectifying discrepancies promptly.
• Maintained up-to-date knowledge of store products, promotions, and policies.
• Trained new team members in cash register operation, stock procedures and customer service.
• Worked closely with front-of-house staff to facilitate positive customer experiences.