Oladiran Durowoju
Birmingham, West Midlands
Summary
A highly skilled and results-driven business travel consultant with 8 years of experience providing exceptional travel management services for corporate clients. Expertise in developing customized travel solutions, optimizing travel processes and ensuring cost-effective travel arrangements while maintaining a focus on client satisfaction. Proven track record in analysing business travel data, implementing cost-saving strategies and leveraging technology to automate and streamline travel management processes. Adept at building strong client relationships, managing complex travel itineraries and resolving travel-related issues efficiently. Passionate about creating seamless travel experiences for business professionals in a fast-paced, dynamic environment.
Overview
10
10
years of professional experience
9
9
years of post-secondary education
Work history
Senior Business Travel Consultant
Travelperk UK IRL Limited
Birmingham
09.2023 - Current
- Ensured seamless travel experiences by proficiently handling all aspects of bookings.
- Optimised client budgets to deliver cost-effective travel solutions.
- Managed complex itineraries for maximised client satisfaction.
- Enhanced company reputation through delivery of exceptional customer service.
- Offered expert advice on travel-related matters to uphold client trust and loyalty.
- Facilitated smooth operations, maintaining meticulous records of client preferences and needs.
- Resolved queries promptly, ensuring client peace of mind during their travels.
- Supervised junior consultants, fostering a team-oriented environment.
- Improved turnaround times on booking requests through effective time management techniques.
- Maintained up-to-date knowledge of corporate travel trends through industry conferences and events.
- Facilitated continuity of service by maintaining accurate records in Galileo/Amadeus GDS.
- Trained and mentored junior consultants in customer service best practices.
Senior Business Travel Consultant
Touchdown Travel Limited
01.2019 - 08.2023
- Spearheaded the implementation of an automated booking platform (Corporate Self Booking Tool) that improved the booking process efficiency by 90%, reducing booking errors by 75% and administrative time.
- Played a key role in transitioning the company to a new travel management system, contributing to the automation of travel bookings and expense reporting.
- Negotiated unique airline discounts, resulting in significant cost savings to clients.
- Collaborate with other operation team to provide 24/7 travel support to clients, including managing last-minute itinerary changes, cancellations, and emergency situations.
- Researched accommodation options to provide choices for varying tastes and budgets.
- Develop tailored travel solutions to meet the unique needs of each client while maintaining cost efficiency and adherence to company travel policies.
- Tracked records of bookings and transactions using Travcom software.
Senior Travel Executive officer
Forte-Haven Synergy Limited
06.2016 - 12.2018
- Developed marketing strategies to attract new clients enhancing brand visibility in a competitive market.
- Collaborated with team members to share knowledge and improve service provision.
- Utilised GDS systems proficiently for efficient ticketing and reservations procedures.
- Handled all aspects of travel planning from flights to accommodation and transfers, ensuring a smooth journey for clients.
- Resolved customer complaints swiftly, maintaining high levels of client retention.
- Developed long-standing relationships with clients, increasing customer loyalty by 90%.
Education
Master of Science - Project Management
Birmingham City University
Birmingham 08.2021 - 11.2022
Master of Science - Civil Engineering
University of Ibadan
Ibadan, Nigeria 02.2016 - 07.2018
Bachelor of Science - Water Resources Management and Hydrology
Federeal University of Agriculture
Abeokuta, Nigeria 02.2009 - 09.2014
Skills
- Corporate travel management
- Microsoft Office: Word, Excel, PowerPoint, Outlook
- Zendesk
- Fares and ticketing processes
- Fares knowledge
- Global Distribution System knowledge
- Communication & Collaboration Tools: Slack, Microsoft Teams, Zoom
- Communication Skills: Stakeholder Management, Presenting & Reporting and Training & Mentoring
- Analytical Skills: Data Analysis & Interpretation, Process Mapping & Modeling
- Technology Proficiency: Customer Relationship Management (CRM), Automation tools and Business Intelligence tools
- Galileo GDS
- Amdeus
- Ticket amendments and reissues
References
References available upon request.
Timeline
Senior Business Travel Consultant
Travelperk UK IRL Limited
09.2023 - Current
Master of Science - Project Management
Birmingham City University
08.2021 - 11.2022
Senior Business Travel Consultant
Touchdown Travel Limited
01.2019 - 08.2023
Senior Travel Executive officer
Forte-Haven Synergy Limited
06.2016 - 12.2018
Master of Science - Civil Engineering
University of Ibadan
02.2016 - 07.2018
Bachelor of Science - Water Resources Management and Hydrology
Federeal University of Agriculture
02.2009 - 09.2014