Gary Harland
Harrogate,North Yorkshire
Summary
Experienced Senior Business Travel Consultant skilled in creating seamless travel experiences and optimising client satisfaction. Known for managing complex itineraries and delivering cost-saving solutions, resulting in enhanced client loyalty and operational efficiency. Recognised for proactive problem-solving and exceptional communication, driving continuous improvements in client travel programmes.
Overview
31
31
years of professional experience
Work history
Senior Business Travel Consultant
Travelstar
Harrogate, North Yorkshire
08.2007 - Current
- Used Sabre to book Air tickets for business trips worldwide, and Evolvi Rail system to book domestic rail. Including in the booking procedure I booked accommodation, parking and car hire if required.
- Enhanced the company image through consistent delivery of outstanding customer service.
- Streamlined business travel arrangements by coordinating directly with corporate clients.
- Ensured seamless travel experiences by proficiently handling all aspects of bookings.
- Offered expert advice on travel-related matters to uphold client trust and loyalty.
Reservations Consultant
Gazelle travel
Bradford, West Yorkshire
08.2004 - 08.2007
I worked in the Airlne consolidation department of Gazelle Travel, Faremine.com. I booked Air fares and stop over packages on behalf of Travel agents using nett fare contracts from numerous airlines.
Reservations consultant
Cyberes
Harrogate, North Yorkshire
02.2002 - 07.2004
I Coordinated with travel agents and collaborated with airlines as part of airline consolidator operations.
I also arranged flights for various group sizes in the groups department, ensuring seamless travel experiences.
Travel Agent
Number One Travel
Harrogate, North Yorkshire
07.1998 - 02.2002
- Tailored bespoke holiday packages for memorable experiences.
- Organised group tours, resulting in enjoyable shared adventures.
- Coordinated transport arrangements from airports to accommodation facilities.
- Collaborated with hotels and airlines for affordable package deals.
Travel agent
Peter Raynor Travel / Calcaria Travel
Wetherby, West Yorkshire
05.1995 - 07.1998
- Collaborated with hotels and airlines for affordable package deals.
- Facilitated smooth booking processes to guarantee seamless travel experiences.
- Tailored bespoke holiday packages for memorable experiences.
- Booked domestic rail and coach tickets
Skills
- Proficiency Sabre gds having used Sabre consistently for 20 years
- Fully trained in the Evolvi rail system and have passed the Corac Rail exam
- I have knowledge of booking air tickets using Published, nett and IT rates and have a full understanding of reading Air ticket rules
- I can book worldwide Hotels and Car Hire using different opeators to fit the travelers needs
- Knowledge of European rail as part of packages and business trips
- Event planning experience
- Travel industry regulations understanding
Timeline
Senior Business Travel Consultant
Travelstar
08.2007 - Current
Reservations Consultant
Gazelle travel
08.2004 - 08.2007
Reservations consultant
Cyberes
02.2002 - 07.2004
Travel Agent
Number One Travel
07.1998 - 02.2002
Travel agent
Peter Raynor Travel / Calcaria Travel
05.1995 - 07.1998