Maryum Waheed
Bolton,Greater Manchester
Summary
Current volunteer with retail experience at the British Heart Foundation charity shop. Qualifications up to Intermediate in Pre-Engineering and Bachelors in IT (Paused). Skilled at providing excellent customer service, using EGAD retail system with a strong ability to adapt quickly and easily to new environments. Fluent in both English and Urdu.
Overview
7
7
years of post-secondary education
Work history
Charity shop volunteer
British Heart Foundation
Bolton, Greater Manchester
08.2025 - Current
- Greeted customers warmly as they enter the shop.
- Assisted the customers with queries and provide product information.
- Ensured that the products are well presented and attractively displayed.
- Maintained cleanliness and hygiene standards throughout the shop floor.
- Upheld strict confidentiality when handling sensitive donor information.
- Used EGAD retail system to manage shop floor activities and record sales data.
- Entered and managed customer information for bookings , deliveries and collection .
- Tagged and labelled the donated items with the correct prices and product codes.
Education
Matriculation - Science Group
Bloomfield Hall School
Kharian , Pakistan 09.2017 - 04.2019
Intermediate in Pre-Engineering (College) - Physics, Chemistry,Mathematics
Garrison Academy
Kharian Cantt , Pakistan 07.2019 - 09.2022
Bachelors in IT (Incomplete) - Information Technology
University of Gujrat
Gujrat, Pakistan 11.2021 - 02.2024
Skills
- Customer Service
- Friendly and approachable attitude
- Reliability and punctuality
- Adaptable and organized
- Confident using retail system (egEGAD) and maintaining digital records
Languages
Urdu
Fluent
English
Fluent
Timeline
Charity shop volunteer
British Heart Foundation
08.2025 - Current
Bachelors in IT (Incomplete) - Information Technology
University of Gujrat
11.2021 - 02.2024
Intermediate in Pre-Engineering (College) - Physics, Chemistry,Mathematics
Garrison Academy
07.2019 - 09.2022
Matriculation - Science Group
Bloomfield Hall School
09.2017 - 04.2019