Summary
Overview
Work history
Education
Skills
Work availability
Quote
Timeline
GeneralManager
Katherine Melmore

Katherine Melmore

Paignton,Devon

Summary

Experienced in customer service with over seven years working in sales and as the first customer point of contact. Excellent reputation for resolving problems and improving customer satisfaction. Offers flexible schedule to deliver on team goals.

Overview

32
32
years of professional experience

Work history

Charity shop volunteer

Rowcroft Hospice
Totnes, Devon
2022.10 - 2023.10
  • Warmly greeted customers, delivering outstanding service from store arrival to departure.
  • Steamed and presented garments in line with fashion trends.
  • Processed, labelled and displayed donations quickly to maximise sales opportunities.
  • Maintained clean, tidy storefronts for good first impressions and increased footfall.
  • Accepted and processed cash, cheque, card and mobile payments.
  • Rotated, priced and merchandised donated goods to drive sales.
  • Promoted Gift Aid to maximise donation amounts.

Playwright

Stepping Out Theatre Company
Bristol, West Midlands
2015.08 - 2019.04
  • Devised robust characterisations for fictional works based on relatable archetypes.
  • Connected with readers through in-person events and social media.
  • Produced scripts and continuities for live performances and recordings.
  • Edited projects in each stage to improve writing, eliminate errors, and identify areas of improvement.
  • Created realistic dialogues to evoke specific emotions or represent different peoples.

PART TIME PAID Kitchen assistant

Barbican Arts Centre
Plymouth, Devon
2007.06 - 2007.10
  • Used kitchen equipment as instructed and to safety protocols.
  • Thoroughly cleaned kitchen utensils, cookware, glassware and serving dishes, maintaining faultless hygiene and presentation standards.
  • Utilised storage effectively to keep kitchen equipment and supplies safely and clearly organised.
  • Monitored and recorded fridge and freezer temperatures to safely preserve stock.
  • Assembled dishes and finalised plating of customer orders.
  • Washed, peeled and chopped vegetables to be used in dishes.
  • Used correct ingredients and ratios in preparation for different dishes.

Volunteer receptionist

Barbican Arts Centre
Plymouth, Devon
2006.11 - 2007.06
  • Kept reception area clean and neat to give visitors a positive impression of the company.
  • Answered and helped resolve enquiries from clients, vendors and general public.
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.

FULL TIME PAID Farm shop assistant

Riverford
Kitley, Devon
2006.03 - 2006.11
  • Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
  • Fostered positive relationships with customers to enhance loyalty and retention.
  • Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
  • Promptly greeted and assisted customers, tailoring service and sales style to suit personalised requirements.
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Stock taking

Field hand

South Devon Organic Producers
Landscove , Devon
2003.02 - 2003.11

Harvested and weeded organic vegetables.

Youth worker

Devonport Youth Club
Plymouth, Devon
2002.01 - 2003.01
  • Collaborated with team of four dedicated volunteers to deliver high-quality service.
  • Role modelled positive behaviour and interpersonal skills.
  • Helped young children to develop critical life skills through educational play.
  • Organised inclusive sporting activities, encouraging teamwork and collaboration.

Sailing volunteer and youth worker

Ocean Youth Club
Oban, Argyll and Bute
2001.07 - 2001.10
  • Empowered young people in care through Sailing and group skills to improve health and wellbeing.

Charity shop volunteer

Oxfam Charity Shop
Plymouth, Devon
2001.05 - 2001.07
  • Warmly greeted customers, delivering outstanding service from store arrival to departure.
  • Steamed and presented garments in line with fashion trends.
  • Processed, labelled and displayed donations quickly to maximise sales opportunities.
  • Processed cash and card payments accurately, encouraging add-on impulse purchases to increase average customer spending.
  • Promoted Gift Aid to maximise donation amounts.
  • Maintained clean, tidy storefronts for good first impressions and increased footfall.

Charity shop volunteer

British Heart Foundation
Plymouth, Devon
1999.06 - 2001.04
  • Warmly greeted customers, delivering outstanding service from store arrival to departure.
  • Steamed and presented garments in line with fashion trends.
  • Processed, labelled and displayed donations quickly to maximise sales opportunities.
  • Processed cash and card payments accurately, encouraging add-on impulse purchases to increase average customer spending.
  • Promoted Gift Aid to maximise donation amounts.
  • Organised raffles and auctions to attract greater donations.

Charity shop volunteer

Oxfam Charity Shop
Ealing , London
1994.09 - 1996.09
  • Warmly greeted customers, delivering outstanding service from store arrival to departure.
  • Steamed and presented garments in line with fashion trends.
  • Processed, labelled and displayed donations quickly to maximise sales opportunities.
  • Processed cash and card payments accurately, encouraging add-on impulse purchases to increase average customer spending.

Charity shop volunteer

YMCA Charity Shop
Ealing, London
1992.03 - 1993.03
  • Warmly greeted customers, delivering outstanding service from store arrival to departure.
  • Steamed and presented garments in line with fashion trends.
  • Processed, labelled and displayed donations quickly to maximise sales opportunities.
  • Processed cash and card payments accurately, encouraging add-on impulse purchases to increase average customer spending.

Education

Yoga Teacher Training - Yoga

The Forge Totnes
Kerala, India
10/2001 - 11/2001

first year Transactional Analysis - Therapy

Iron Mill Institute
02/2000 - 12/2000

First Certificate in Counselling - Counselling

Iron Mill Institute
03/2001 - 05/2001

Foundation Degree in Arts - Fashion and Textiles

Plymouth College of Art and Design, Plymouth
Plymouth
09/2001 - 06/2002

Foundation Degree in Science - Psychology

Thames Valley University
London
09/1997 - 06/1998

Word, Touch Typing, Secretarial Skills - Secretarial

Pitman secretarial college
London
03/1995 - 07/1995

Certificate of Higher Education - Child Care

Surrey College School of Child Care
Guildford, Surrey
09/1993 - 04/1994

Skills

  • Efficient payment processing
  • Customer relations
  • Stock control
  • Cleaning
  • Cash handling
  • Customer service
  • Customer-focused
  • Time management

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote

The first one gets the oyster, the second gets the shell
Andrew Carnegie

Timeline

Charity shop volunteer

Rowcroft Hospice
2022.10 - 2023.10

Playwright

Stepping Out Theatre Company
2015.08 - 2019.04

PART TIME PAID Kitchen assistant

Barbican Arts Centre
2007.06 - 2007.10

Volunteer receptionist

Barbican Arts Centre
2006.11 - 2007.06

FULL TIME PAID Farm shop assistant

Riverford
2006.03 - 2006.11

Field hand

South Devon Organic Producers
2003.02 - 2003.11

Youth worker

Devonport Youth Club
2002.01 - 2003.01

Sailing volunteer and youth worker

Ocean Youth Club
2001.07 - 2001.10

Charity shop volunteer

Oxfam Charity Shop
2001.05 - 2001.07

Charity shop volunteer

British Heart Foundation
1999.06 - 2001.04

Charity shop volunteer

Oxfam Charity Shop
1994.09 - 1996.09

Charity shop volunteer

YMCA Charity Shop
1992.03 - 1993.03

Yoga Teacher Training - Yoga

The Forge Totnes
10/2001 - 11/2001

first year Transactional Analysis - Therapy

Iron Mill Institute
02/2000 - 12/2000

First Certificate in Counselling - Counselling

Iron Mill Institute
03/2001 - 05/2001

Foundation Degree in Arts - Fashion and Textiles

Plymouth College of Art and Design, Plymouth
09/2001 - 06/2002

Foundation Degree in Science - Psychology

Thames Valley University
09/1997 - 06/1998

Word, Touch Typing, Secretarial Skills - Secretarial

Pitman secretarial college
03/1995 - 07/1995

Certificate of Higher Education - Child Care

Surrey College School of Child Care
09/1993 - 04/1994
Katherine Melmore