Annalise Hutchinson
Birmingham,BIR
Summary
Polite and professional person with strong communication and multitasking skills. Hard-working, energetic, caring, organized, helpful, kind, passionate team player and confident in dealing with people at all levels. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow- up to uphold services standards and guarantee customer satisfaction.
Overview
3
3
years of professional experience
Work History
Charity shop volunteer
Acorns children's hospice shop
06.2024 - Current
- Tagged products quickly and accurately with price tags and stickers.
- Warmly greeted customers, delivering outstanding service from store arrival to departure.
- Maintained clean, tidy storefronts for good first impressions and increased footfall.
- Processed, labeled and displayed donations quickly to maximise sales opportunities.
- Organized displays to promote inventory and encourage customer purchases.
- Regularly cleaned and straightened work areas, ensuring stores stayed tidy in line with company standards.
- Operated cash registers with accuracy and processed cash and card transactions.
Volunteer Sales Assistant
Lili Worlds Foods
10.2023 - 05.2024
- Processed, lapelled and displayed donations quickly to maximise sales opportunities.
- Steamed and presented garments in line with fashion trends.
- Used exceptional communication and relationship-building skills to effectively liaise with colleagues, management and service users.
- Updated product labeling and pricing to reflect discounts and offers.
- Built rapport with new and existing customers to boost client retention.
- Guided customers in finding specific products.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Created eye-catching, stylish merchandise displays, contributing to improved sales revenue growth.
Temporary Sales Assistant
Sports Direct
05.2023 - 09.2023
- Meet and greet with a sincere, polite and warm welcome.
- Recommended , select and locate the correct merchandise for the customer's needs.
- Receive and process cash and card transactions.
- Maintained a customers friendly and customer focused environment.
- Drive sales to achieve and exceed store targets.
- Kept a clean, smart professional appearance, maintaining polished company image.
- Provided product knowledge to customers.
- Took pride in implementing visual merchandising standards that align with the Sports Direct Brand and assisted in maintaining the stores standards.
Customer Service Assistant
Roma Pizza LTD
03.2022 - 05.2023
- Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
- Resolved customers issues using strong interpersonal skills and conflict resolution techniques.
- Answered customer telephone calls promptly and improved on hold wait times.
- Achieved high sales percentages with consultative, value focused customer service approach.
- Operated cash registers with proficiency during high-volume shopping times, reducing customer queues.
- Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
- Improved processes to support team target achievement.
- Delivered outstanding customer care with proactive sales and listening skills.
Youth Play Worker
Volunteer Babysitter
11.2021 - 07.2022
- Engaged children in stimulating learning-based activities and games.
- Set up equipment and materials ahead of recreational activities.
- Adhered to health and safety regulations and best practices regarding child safeguarding, escalating related concerns to Senior Play Worker.
- Observed children at play to monitor behaviors and social interactions, intervening in serious conflicts.
Education
Diploma of Higher Education - Business
Halesowen College
Halesowen, DUDGCSEs - Secondary
Shenley Academy
Birmingham, BIRCombined Level 2/3 Beauty Therapy Focus Award -
Athena Beauty Academy
Birmingham08.2024
Skills
- Customer relations
- Till counting
- Cash Handling
- POS system expert
- Customer service skills
- Cleaning requirements
- Food hygiene protocol
- Stock replenishment
- Self- motivated
- Customer Service
- Customer Relations
- Problem Resolution
- Complaint Handling
- Problem-solving abilities
Reference
Available on request
Timeline
Charity shop volunteer
Acorns children's hospice shop
06.2024 - Current
Volunteer Sales Assistant
Lili Worlds Foods
10.2023 - 05.2024
Temporary Sales Assistant
Sports Direct
05.2023 - 09.2023
Customer Service Assistant
Roma Pizza LTD
03.2022 - 05.2023
Youth Play Worker
Volunteer Babysitter
11.2021 - 07.2022
Diploma of Higher Education - Business
Halesowen College
GCSEs - Secondary
Shenley Academy
Combined Level 2/3 Beauty Therapy Focus Award -
Athena Beauty Academy
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