Summary
Overview
Work History
Education
Skills
ABOUT ME
Timeline
Generic

Martina Mukasa

London,Enfield

Summary

I have had a dynamic hospitality professional, focused on delivering the highest standards customer service. However, I would not mind to change my sector of work with the intention to gain a more broad and different experience. I think critically and have a can-do attitude for all areas of my life, work related or not. I am committed to contributing to business success and being a helpful and reliable hand whereever I go. I am focused on customer satisfaction and team productivity. Confidence reigns within me, I am outgoing, talkative, interactive and approachable.


Overview

5
5
years of professional experience

Work History

Conference and Banqueting Team Member

West Park Lodge Hotel
London, Barnet
10.2022 - Current
  • Event set ups
  • Event supervising
  • Cutlery cleaning
  • Plate waiting
  • Kept tables clear of used crockery, glassware and cutlery.
  • Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
  • Stayed up to date on menu changes to accurately answer customer queries.
  • Bar tending

Hospitality Assistant

CTS recruitment
London , Enfield
09.2022 - 03.2023
  • Sanitised bathrooms to uphold hygiene and infection control procedures.
  • Cleaned hotel rooms to achieve immaculate presentation and hygiene.
  • Secured guest rooms after performing housekeeping services.
  • Prioritised tasks to consistently meet room readiness upon guest check-in.
  • Vacuumed and dusted reception areas and walkways.
  • Delivered extra linen and toiletries to meet guest needs.
  • Demonstrated utmost care and security to handle guests' belongings.

Volunteer Police Cadet

Metropolitan Police
London , Enfield
01.2019 - 02.2022
  • Shadowed police men and women with years of experience
  • Attended real crime scenes
  • Training junior cadets
  • Marching / Parading across London
  • Spoken to ex prison members and current
  • Camping
  • DofE - Bronze and Silver (completed)
  • Charity work
  • First Aid course (completed)

Education

GCSEs -

Duke of York Royal Military school
Kent, Guston
09/2020 - 07/2022

Skills

  • Food preparation
  • Seating assignment preparation
  • Cleaning and sanitation
  • Banquet service
  • Buffet setup and takedown
  • Event supervision
  • Customer Service
  • Bar-tending
  • Computer skills
  • Communication
  • Leadership

ABOUT ME

  • I DJ part-time, out of fun, it is a creative skill I carry so i've made use of it for about two years.
  • I am an actress in training and currently building my portfolio.
  • Family orientated; I am very involved with my family, parents and siblings, we are a team. Most especially when it comes to house tasks.
  • I carry a creative mind, my imagination runs wild, I always have ideas to offer when asked. I think above and beyond, outside of the box.
  • I like things organised, to have my week planned, to be aware of upcoming commitments in advance. E.g. when working in hectic environments I try to put things back where I had found them to reduce mess and disorganisation.
  • Reliable; I space out my time very well, and believe my life has a balance between all my commitments. I don't like to disappoint and therefore deem to be as reliable as possible.
  • Punctual; being on time to anything and everything is important to me. Nobody's time is wasted and whatever company I work with does not get set back.


Timeline

Conference and Banqueting Team Member

West Park Lodge Hotel
10.2022 - Current

Hospitality Assistant

CTS recruitment
09.2022 - 03.2023

Volunteer Police Cadet

Metropolitan Police
01.2019 - 02.2022

GCSEs -

Duke of York Royal Military school
09/2020 - 07/2022
Martina Mukasa