Kenneth Iheanyi
Leicester,Leicestershire
Summary
Reliable Banqueting team member with hospitality industry experience. Offers excellent communication and good judgment to effectively meet team needs. Proactive planner and problem solver. Hard-working with strong organisational skills. Achieves company goals through exceptional planning and prioritisation. A resourceful employee with outstanding knowledge to develop and maintain a healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements. Dynamic hospitality professional focused on delivering the highest standards customer service. Thinks critically with can-do attitude for successful restaurant operations.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work History
Conference and banqueting team member
The City rooms
Leicester, Leicestershire
02.2024 - 12.2024
- Prepared tables for guests and reset tables between customers.
- Verified completed orders and served guests at tables.
- Advised on food and drink choices based on customer preferences.
- Polished glasses and cutlery to pristine standards.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
- Handled high-volume calls to address customer inquiries and concerns.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Accounts assistant
Foodview Nigeria Limited
Kaduna, Kaduna South
02.2021 - 02.2024
- Managed payroll by tracking employee hours and entitlements.
- Calculated bills owed by customers, prepared invoices and distributed statements.
- Improved data consistency by identifying and eliminating inaccuracies.
- Met deadlines by managing workload independently
- Met departmental training requirements to improve standard of work consistently.
- Followed documentation procedures to maintain robust recordkeeping system.
Waiter bartender
Rity's Bar and Restuarant
Barnawa , Kaduna South
06.2023 - 10.2023
- Neatly set tables before guests' arrival, preparing and setting cutlery and refilling condiments.
- Thoroughly cleaned bar areas, delivering positive first impressions to guests and maintaining impeccable hygiene standards.
- Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.
- Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
- Managed over 20 customers' orders during every shift day effectively.
- Kept tables clear of used crockery, glassware and cutlery.
Education
BBA - Business And Management
University of Leicester
Leicester06.2026
Foundation Year - Business and Management
University of Leicester
Leicester 01.2023 - 06.2024
Skills
- Effective customer upselling
- Safe food handling
- Point Of Sale system operation
- Dining customer service
- Table service
- Table setting
- Dinner service planning
- Service prioritization
- Buffet setup and takedown
- Dining room management
- High-volume dining
- Order taking
- Banquet service
Affiliations
- Football
- Cleaning
- Gamer
- Workout and Keeping fit
Timeline
Conference and banqueting team member
The City rooms
02.2024 - 12.2024
Waiter bartender
Rity's Bar and Restuarant
06.2023 - 10.2023
Foundation Year - Business and Management
University of Leicester
01.2023 - 06.2024
Accounts assistant
Foodview Nigeria Limited
02.2021 - 02.2024
BBA - Business And Management
University of Leicester
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