Ethan Nightingale
Abbots Langley,Hertford
Summary
I would describe myself as a focused and highly passionate young minded individual who takes pride in delivering a high level of customer service and creating unforgettable experiences.
From working in the hospitality industry for over 8 years primarily in hotels, I've gained a wide range of skills and the ability to cater for different client needs. From corporate clients, individual leisure guests and big groups for events ranging for anywhere between 2-400 delegates at a time. As well as building relationships with repeat clients and members (Shendish Manor golf club)
My friends and colleagues would probably best describe me as an enthusiastic, outgoing and eager, always wanting to jump in and help out where needed and willing to learn new things.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Conference & Banqueting Manager
Shendish Manor Hotel & Golf Course
Apsley
06.2021 - 02.2025
- Orchestrated event set-up and tear-down, maximising efficiency.
- Ensured prompt resolution of any issues or complaints, maintaining high levels of customer satisfaction.
- Cultivated strong relationships with repeat clients to ensure ongoing business loyalty.
- Managed staffing schedules efficiently to cover all functions effectively without overstaffing or understaffing.
Assistant Conference and Banqueting Manager
Shendish Manor Hotel & Golf Course
Apsley
11.2019 - 06.2021
- Supervised banquet staff during events for seamless service delivery.
- Improved customer satisfaction with meticulous attention to event details.
- Reviewed post-event feedback for continual improvement in services.
Duty Manager
Hunton Park Hotel
Abbots Langley
06.2018 - 10.2019
- Identified areas of improvement through regular performance assessments of staff members.
- Delivered excellent customer service through effective communication skills.
- Streamlined workflow processes, enhancing overall efficiency of the establishment.
- Implemented promotional initiatives for increased footfall during off-peak hours.
F&B Assistant
Hunton Park Hotel
Abbots Langley
06.2016 - 06.2018
- Upheld high hygiene standards whilst preparing beverages, maintaining a safe environment.
- Provided beverage recommendations for improved dining experience.
- Served customers with professionalism, resulting in repeat business.
- Greeted guests warmly upon arrival, setting a positive tone for their visit.
Education
A Level - Engineering
West Herts College
09.2016 - 07.2018
Skills
- Customer service
- Organisational skills
- Leadership
- Cash handling
- Driving
- Communication skills
- Team management
- Team training and coaching
- Reservation system use
- First aid
- Food preparation
- Guest relations
- Crisis management techniques
- After-Event evaluation
Certification
Personal Licence, 09/01/18, Present
First Aid Trained
Personal Information
- Total Experience: 8
- Industry: Hospitality & Tourism
Affiliations
- Cars
- Sports (Golf, Football & Snooker)
- Travelling
Timeline
Conference & Banqueting Manager
Shendish Manor Hotel & Golf Course
06.2021 - 02.2025
Assistant Conference and Banqueting Manager
Shendish Manor Hotel & Golf Course
11.2019 - 06.2021
Duty Manager
Hunton Park Hotel
06.2018 - 10.2019
A Level - Engineering
West Herts College
09.2016 - 07.2018
F&B Assistant
Hunton Park Hotel
06.2016 - 06.2018
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