Martin May
Guildford,Surrey
Summary
Results-driven Assistant Manager experienced in customer service and operational management. Achieved an 82% customer satisfaction score by effectively resolving escalated complaints and fostering strong business relationships, leading to an 8% growth in rental fleet. Committed to enhancing customer outcomes and operational efficiency while advancing in senior account management roles.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Enterprise Rent-A-Car
Guildford, Surrey
07.2025 - Current
- Improved customer outcomes by resolving escalated complaints with practical, professional solutions.
Strengthened service experience by encouraging proactive resolution of issues.
Achieved a completely satisfied service score of 82% across 12 months. - Developed staff through regular feedback and support, facilitating two promotions in six months.
- Resolved escalated complaints with practical, professional solutions, enhancing customer satisfaction and service experience, resulting in an 82% satisfaction score over 12 months.
- Led weekly staff meetings to discuss targets, performance improvements, and customer feedback.
Management Trainee
Enterprise Rent-A-Car
Guildford
07.2022 - 07.2025
- Trained in the operational management of running a daily rental location, with a turnover of over £1 million a year.
- Acquired new business accounts, including local repair garages, contributing to branch revenue growth.
- Led monthly statement reviews while taking on additional responsibilities to enhance competency and performance.
- Handled customer enquiries, concerns and complaints professionally in person, via email and on the phone, ensuring high customer satisfaction.
- Delivered exceptional customer service. Topped the area and regional competitions for positive name mentions of numerous occasions.
Store Colleague
Mccoll’s
Guildford
10.2021 - 06.2022
- As a store colleague, provided the best possible customer experience in store.
- Supported shift supervisor in daily store running activities.
Restocked shelves, handled deliveries, and maintained stock readiness.
Handled customer interactions and completed age checks for restricted items. - Regular customer interactions built communication competence and confidence for promotional item recommendations.
Education
Certificate of Higher Education - Economics and Finance
University of Surrey
Guildford01-2021
A Levels - Business Studies A, Economics A, Extended Project A, Mathematics B
Holcombe Grammar
Chatham, KEN06-2020
GCSE - 11 GCSEs Grade 5 and above including Mathematics and English Language
Holcombe Grammar
Chatham, KEN06-2018
Skills
- Customer service excellence
- Account management
- Operational management
- Inventory management
- Staff development
- Learning development
- Team collaboration
- Microsoft Office proficiency
- Problem solving
- Communication skills
- UK driving licence
Custom
- In 2019 I organized and ran an online charity race event in order to raise money for two German charities called Kinder Krebs Stiftung and Kreb Shilfe that aim to combat cancer. The goal was to raise £50 from the go fund me page, with the event surpassing this target. Going on to raise £100. I was responsible for advertising the event to potential participants as well as assisting the rest of the team in the running of the event.
- An avid chess player. Have competed in numerous online tournaments. With a best finish of 9th from 185 participants. Which has made me a more complete problem solver.
- I have previously produced and presented podcasts, concerning economics and politics. Which has further enhanced my presentation skills.
Timeline
Assistant Manager
Enterprise Rent-A-Car
07.2025 - Current
Management Trainee
Enterprise Rent-A-Car
07.2022 - 07.2025
Store Colleague
Mccoll’s
10.2021 - 06.2022
Certificate of Higher Education - Economics and Finance
University of Surrey
A Levels - Business Studies A, Economics A, Extended Project A, Mathematics B
Holcombe Grammar
GCSE - 11 GCSEs Grade 5 and above including Mathematics and English Language
Holcombe Grammar