Martin Black
Summary
Detail-orientated and self-motivated individual with keen multitasking abilities. Confident in working independently, using initiative to complete tasks quickly, efficiently and with high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Customer Assistant
B&Q
02.2021 - 08.2025
- Provided excellent customer service to ensure repeat business.
- Stocked shelves regularly for easy access to products by customers.
- Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
- Operated till systems smoothly, streamlining check-out process for customers.
- Handled cash transactions accurately, enhancing trust between business and clientele.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
International Customer Service Advisor
Next
11.2019 - 02.2021
- Built rapport with clients through empathetic handling of concerns.
- Resolved pressing customer issues, ensured repeat business.
- Guided customers through troubleshooting process with patience and clarity.
- Handled high volume of calls daily for faster issue resolution.
- Participated in conflict resolution sessions for better team cooperation.
- Assisted customers in product selection to boost sales.
Warehouse Operative
Poundstretcher
02.2017 - 11.2019
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Unpacked and repacked items in different quantities and configurations for shipment.
Shop Assistant
Fosse Stores
01.2016 - 02.2017
- Facilitated smooth checkouts with efficient bagging and wrapping practices.
- Promoted sales and special promotions to increase store revenue.
- Managed stock levels on shop floor for continuous product availability.
Education
NVQ Level 2 - Customer Service
Highfield Institute
Leicester, LeicestershireBachelor of Arts - English Literature
University of Warwick
CoventrySkills
- Punctuality assurance
- Basic computer literacy
- Stock replenishment
- Customer Service
- Warehouse operations
- Labelling stock
- Picking, packing and dispatching
- Barcode scanning
- Manual handling
- Team player
- Data entry competence
- Effective communication
- Product knowledge
- Stocktaking
- Stock management
Hobbies and Interests
Reading, Cycling, Travelling, Socialising
Timeline
Customer Assistant
B&Q
02.2021 - 08.2025
International Customer Service Advisor
Next
11.2019 - 02.2021
Warehouse Operative
Poundstretcher
02.2017 - 11.2019
Shop Assistant
Fosse Stores
01.2016 - 02.2017
NVQ Level 2 - Customer Service
Highfield Institute
Bachelor of Arts - English Literature
University of Warwick
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