Daisy Blade

• Addressed customers' needs by offering relevant product information.
• Maintained comprehensive records of customer interactions for future reference and analysis.
• Manage over 100 bookings per week
• Liaised with suppliers and internal teams to ensure customer satisfaction at all times.
• Ensure inboxes are monitored daily. Supplier inbox, customer emails and covering the Sales Team on the support inbox.
• Run daily reports to transfer over to Excel
• Efficiently managing diaries and organising meetings/ appointments
• Worked flexible hours, covering weekends and bank holidays.
• Facilitated training sessions for new staff members, enhancing team performance.
• Assisted my Product Team in the creation of promotional materials, increasing product awareness.
• Designed new team logos to enhance our unique system

• Developed creative concepts for event themes for high profile clients across the UK and Europe.
• Vast experience working on projects across cities such as Rome, Como and the region of Tuscany, Italy. Event durations varying and spanning across a few days to a whole week.
• Orientation of an area and across all venues is crucial in accommodating precision and efficiency for all client requests.
• Managed vendor relationships to ensure timely delivery of services.
• Assisted with venue set up and breakdown for suppliers if needed, to ensure ease for all parties.
• Communicated with team members for efficient task distribution.
• Sorted out last-minute changes efficiently to ensure seamless running of events.
• Assisted guests during the event, enhancing overall experience and satisfaction.

Locations: Rome, Lake Como, Tuscany

Events: Weddings,

• Designed and decorated luxury cakes.
• Delivered both independently and as a team to exclusive events.
• Collaborated with suppliers to ensure it is finalised with exquisite detail.
• Captured photographs for use on social media platforms and website for the business.