Summary
Overview
Work history
Education
Skills
Affiliations
References
Timeline
Generic

Steven James Rodic

Reading,Berkshire

Summary

Dependable Customer Delivery Driver with knack for prompt deliveries and exceptional customer service. Thrives in fast-paced environments, ensuring timely and accurate deliveries while maintaining friendly rapport with clients. Consistently recognised for reducing delivery times and increasing customer satisfaction.


Proactive Catering Assistant with 7 years of expertise contributing to smooth-running of high-functioning kitchen. Meticulous in food preparation, quality standards and adherence to food safety regulations.


Experienced in customer service with focus on fuel sales and assistance. Known for providing prompt and courteous service, maintaining clean and safe forecourt environment. Skilled in handling cash transactions, managing stock levels, and ensuring compliance with safety regulations.


Brings 24 years of customer service experience within dynamic, fast-paced industry environments. Excellent interpersonal skills aiding positive professional relationships for recurring business and guaranteed customer satisfaction. Motivated to improve service to achieve overall company success.

Overview

25
25
years of professional experience
5
5
years of post-secondary education

Work history

Customer delivery driver

Tesco Extra
Reading, Berkshire
08.2014 - Current
  • Reported any issues or incidents encountered on route promptly.
  • Loaded goods into van according to delivery schedule, streamlined operations.
  • Resolved customer queries and complaints with a professional approach.
  • Provided excellent customer service during deliveries, leading to positive feedback.
  • Adhered strictly to traffic regulations whilst performing duties, ensuring safety on the road.
  • Followed correct manual handling procedures when lifting parcels, minimised risk of injury.
  • Operated navigation systems efficiently to reach destinations quickly.
  • Conducted basic vehicle maintenance checks before starting journeys, avoiding breakdowns.
  • Worked flexibly including weekends and public holidays catering to high demand periods.
  • Demonstrated ability to work under pressure during peak hours.
  • Transporting temperature-sensitive items using appropriate equipment guaranteeing product integrity.
  • Completed all necessary paperwork related to deliveries for record-keeping purposes.
  • Delivered items daily to residential and business locations across Reading and surrounding rural areas.
  • Carried heavy items to customers' desired location using best moving and handling practices.
  • Fostered positive working relationships with customers, knowledgeably responding to delivery questions and concerns.
  • Coached new drivers and been a driving buddy teaching them their new role until they feel comfortable

Customer delivery driver

Tesco Extra
Reading, Berkshire
07.2012 - 06.2014
  • Reported any issues or incidents encountered on route promptly.
  • Loaded goods into van according to delivery schedule, streamlined operations.
  • Resolved customer queries and complaints with a professional approach.
  • Provided excellent customer service during deliveries, leading to positive feedback.
  • Adhered strictly to traffic regulations whilst performing duties, ensuring safety on the road.
  • Followed correct manual handling procedures when lifting parcels, minimised risk of injury.

Petrol attendant

Tesco
Reading, Berkshire
01.2008 - 06.2012
  • Completed daily paperwork meticulously, ensured accurate record-keeping.
  • Handled cash transactions, ensured accuracy.
  • Checked and replenished oil levels for optimal vehicle performance.
  • Responded promptly to spillages on the forecourt, prevented accidents or injuries.
  • Coordinated with team members for smooth shift transitions.
  • Ensured safety whilst operating petrol pumps.
  • Managed queues effectively during rush hours, enhanced customer experience.
  • Maintained cleanliness of forecourt for customer satisfaction.
  • Monitored fuel stocks regularly to prevent shortages.
  • Adhered to health and safety regulations, maintained secure environment.
  • Operated tills accurately, reduced discrepancies at close of business day.
  • Offered help with refuelling to elderly or disabled customers, improved customer satisfaction rating.
  • Guided customers regarding various types of fuels available for informed decision-making.
  • Stocked shelves in the shop, maximised product visibility and sales opportunities.
  • Handled payments using cash, cheque and credit card with zero error.

Zorbas Catering Assistant

Pedro joannou
Reading, Berkshire
08.2000 - 12.2007
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Supported team by demonstrating respect and willingness to help.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Consistently arrived at work on time and ready to start immediately.
  • Cleaned work areas and equipment to maintain faultless hygiene standards.
  • Displayed energy and enthusiasm in fast-paced environment.

Education

GCSEs - English, Maths,Science,Art,Physical Education,Geography

Highdown
Reading
09.1995 - 06.2000

Skills

  • Van driving proficiency
  • Courteous interaction
  • Punctuality assurance
  • Driver safety adherence
  • Driver'S licence
  • Delivery note processing
  • Delivery scheduling familiarity
  • Customer satisfaction enhancement
  • Team player
  • Customer Service
  • Product knowledge
  • Assertiveness
  • Click & Collect administration
  • Polite and friendly
  • Food safety standards compliance
  • Customer satisfaction focus
  • Food preparation
  • Order processing
  • Safe food handling
  • Clean driving record
  • Route navigation

Affiliations

  • I enjoy playing football several times a week, also going to the gym for good mental health and to maintain fitness.
  • I also enjoy watching football on television and attending live games.
  • I am a family man I enjoy spending time with my family and friends on days out and holidays.

References

References available upon request.

Timeline

Customer delivery driver

Tesco Extra
08.2014 - Current

Customer delivery driver

Tesco Extra
07.2012 - 06.2014

Petrol attendant

Tesco
01.2008 - 06.2012

Zorbas Catering Assistant

Pedro joannou
08.2000 - 12.2007

GCSEs - English, Maths,Science,Art,Physical Education,Geography

Highdown
09.1995 - 06.2000

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Steven James Rodic