Stephen Dollard
Watford ,Hertfordshire
Summary
With a solid track record of delivering exceptional customer service. Skilled in multitasking and manual handling, ensuring tasks are completed efficiently and on time. Known for reliability and the ability to work independently or as part of a team. Experienced in building and vehicle maintenance. Aims to apply these strengths to drive success in a dynamic workplace.
Overview
38
38
years of professional experience
Work history
Customer care supervisor/ Maintenance Dryliner
P M White Drylining Ltd
Hook , Hampshire
09.2008 - Current
- Collaborated with other departments for prompt resolutions of customers' complaints or queries.
- Collaborated closely with management on planning and implementing changes to improve service levels.
- Supervised the daily operations of the customer care team, ensuring quality service delivery.
- Managed escalated concerns professionally, ensuring customer satisfaction at all times.
- Created and submitted progress reports to upper management.
Maintenance Drylining Finisher
OCL Drylining Ltd
Basildon, Essex
04.1996 - 09.2008
- Rectified flaws identified during inspection stage for flawless output.
- Managed time effectively whilst handling multiple assignments simultaneously.
- Conducted periodic maintenance on equipment for longevity and productivity.
Multi drop delivery driver
Contrams Ltd
St Albans, Hertfordshire
01.1993 - 04.1996
- Safeguarded customer satisfaction with professional and courteous service.
- Ensured timely delivery by effectively planning routes and managing time.
- Handled fragile items carefully, preventing breakages during transit.
- Worked under tight schedules whilst maintaining high performance standards.
Apprentice mechanic
M J Beavan Autos Ltd
Watford, Hertfordshire
05.1988 - 12.1991
- Carried out scheduled and routine maintenance on small and large vehicles.
Education
GCSEs - English, Maths & General Science
St John Ogilvie
Hamilton, South Lanarkshire 09/1983 - 07/1987
Skills
- Courteous behaviour
- Effective multitasking
- Manual handling
- Customer relations
- Punctuality assurance
- Efficient and deadline-driven
- Independent worker
Timeline
Customer care supervisor/ Maintenance Dryliner
P M White Drylining Ltd
09.2008 - Current
Maintenance Drylining Finisher
OCL Drylining Ltd
04.1996 - 09.2008
Multi drop delivery driver
Contrams Ltd
01.1993 - 04.1996
Apprentice mechanic
M J Beavan Autos Ltd
05.1988 - 12.1991
GCSEs - English, Maths & General Science
St John Ogilvie
09/1983 - 07/1987