Marta Williamson
Bishop Auckland,Durham
If you can dream it, you can do it.
Walt Disney
Summary
Organised and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments. Friendly and approachable individual committed to improving and streamlining financial processes within organisations. Committed to keeping accurate financial records by monitoring accounts payable and receivable statuses. Excellent communicator, developing rapport across all levels of business to maintain clear, concise information into accounting team. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
22
22
years of professional experience
6
6
years of post-secondary education
Work history
SEN teaching assistant
Moulton School and Science College
MOULTON NORTHAMPTON, Northamptonshire
2023.01 - 2023.11
- Assisted students with range of learning differences, including ADD, ADHD, autism, dyslexia and disabilities to achieve their full potential for independence.
- Supervised students during break times, lunchtimes and after school clubs.
- Supported classroom teacher in monitoring, assessing and recording students progress.
- Built student self-esteem through positive encouragement, feedback and praise.
- Provided playground and break time support, supervising groups of students simultaneously.
- Promoted inclusion of pupils, guaranteeing equal access to learning and development opportunities.
- Worked with SENCO to ensure effective planning and delivery of Individual Education Plans (IEPs).
- Provided individual support during examinations.
- Worked with students in small groups and 1:1 to provide additional support with activities and lessons, offering constructive feedback and advice to develop range of skills.
- Identified signs of distress in students, resolving behavioural and emotional issues.
- Escorted and supervised students on educational visits and out-of-school activities.
- Shared information about students with parents, other staff and internal and external agencies in line with school policies.
Exam invigilator
Moulton College
MOULTON NORTHAMPTON, Northamptonshire
2022.05 - 2023.01
- Prepared desks with correct exam papers and accompanying tools.
- Guaranteed exam room functionality, fixing issues promptly and thoroughly.
- Explained rules for transferring answers onto official answer papers.
- Minimised exam disruptions by handling student queries in quiet, unobtrusive manner.
- Facilitated smooth running of up to 4 exams daily, supervising large groups of students.
- Upheld strict exam conditions in line with up-to-date regulations.
- Maintained silent examination areas to give all candidates opportunity to focus and showcase abilities.
- Promoted correct exam conduct, verifying student adherence to school regulations at all times.
Volunteer worker
Moulton Church
MOULTON NORTHAMPTON, Northamptonshire
2022.07 - 2022.07
- Summer school children support (supported 60 primary age children with range of activities)
- Showed sensitivity, confidentiality and respect towards children's needs, providing safe environment for clients accessing services.
Volunteer worker
Moulton Primary School
MOULTON NORTHAMPTON, Northamptonshire
2022.05 - 2022.07
- Reading support (supported 20 primary age children with reading and spelling)
- Created warm, welcoming environment for children.
Volunteer worker
Moulton Juniors Growers Club
MOULTON NORTHAMPTON, Northamptonshire
2021.07 - 2022.07
- Supported 12 primary age children growing vegetables and fruit.
- Adhered to charity organisation policies and procedures.
Fraud investigator, administrator
IPSL Intelligent Processing Solutions Ltd
Northampton , Northamptonshire
2006.10 - 2021.02
- Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
- Identified and implemented improvements to address and resolve office workflow inefficiencies.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Took meeting minutes and distributed to core staff for effective inter-office communication.
- Effectively managed incoming and outgoing mail to maximise office efficiency.
- Collaborated with different departments to maintain positive rapport and smooth workflow.
- Oversaw database to maintain updated records and accuracy.
- Liaised with customers to resolve enquiries, appointment requests and billing questions.
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
- Met investigation deadlines from start to finish.
- Updated case management system with accurate data to reflect investigation progress.
- Monitored fraud trends and developed suitable deterring and detection methods.
- Investigated suspected/fraudulent transactions over 100k.
- Carried out investigations within prescribed time limits and set standards.
- Alerted appropriate persons about potential fraud areas and made recommendations for changes.
- Made recommendations to management on changes in procedures and processes to prevent future fraud incidents.
- Processed faster payments.
Deputy head housekeeper
Quality Hotel
Northampton , Northamptonshire
2006.03 - 2006.10
- Inspected 50 rooms to confirm quality and attention to detail met brand standards.
- Maintained faultless cleanliness standards to exceed guest expectations and encourage repeat visits.
- Managed team schedule to deliver cleaning consistent with check-in and departure times.
- Worked with front desk staff to respond promptly to guest requests, maximising customer satisfaction.
- Prepared rotas to create stable team coverage and meet hotel guest needs.
- Updated training programmes to enhance employee performance.
Assistant bar manager
Great Southern Hotel
Shannon, Ireland , Clare
2002.03 - 2006.03
- Completed accurate end-of-day financial routines for cash and card transactions.
- Planned staff rotas to meet customer demand whilst remaining under budget.
- Monitored and maintained stock levels for maximised efficiency and minimised waste.
- Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance.
- Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
- Optimised customer experience by implementing exemplary service standards.
- Guaranteed proper cash management, sales measurement and cash-up processes for operational standards.
- Led team of 20 to deliver outstanding hospitality operations.
- Monitored bar expenses and operations to minimise costs.
Education
Level 2 Equality And Diversity - Education
02.2024
Microsoft Office Certificate - IT
02.2024
Microsoft Excel Certificate - IT
02.2024
Minute Taking Course Certificate - Administration
02.2024
Executive PA Certificate - IT
02.2024
First Aid (Short Course) - First Aid
02.2024
- Confirmation of Course Completion
Award Level 2 in Food Safety Schools - Food Safety
02.2024
NCFE Entry Level 3 - English
01.2024
- Functional Skills Qualification in English
NCFE Entry Level 3 - Maths
01.2024
NCFE CACHE LEVEL 2 AWARD - Education
2022.12 - 2023.05
- Earned Award in Support Work in Schools and Colleges
- Level 2 qualification
Help Unlock the Potential of Pupils with SEND - Education
03.2023
Recognising and Supporting Pupils with ADHD - Education
03.2023
Annual Certificate in Safeguarding for Staff - Education
02.2023
Understanding Specific Learning Difficulties L2 - Education
10.2022
Introducing Caring for Children & Young People L2 - Education
08.2022
Fetac National Certificate - Hospitality
03.2002
NVQ Level 3 - Hospitality
1999.09 - 2001.07
- Awarded Certificate of Completing College Education Diploma of Vocational Title NVQ Level 3 in Hospitality
- Level 3 qualification
- Diploma of Vocational Title Hotel Service Technician
GCSEs - Education
1995.09 - 1999.07
- Awarded Final Certificate of Secondary Education in General Curriculum School. GSCEs obtained: Polish language, English language, German language, Maths, Science, History, Geography, Biology, Physics with astronomy, Chemistry, Basics of computing, Art, Civil defense, Economics. Grade A-C
Skills
- Good working knowledge of Microsoft Office and Minute Taking
- Ability to work as part of team but also to act upon own initiative as necessary
- Ability to retrieve information from and maintain databases
- Ability to work under pressure
- Good organisational and time management skills
- Effective oral and written communication skills
- Commitment to own professional development
- Enthusiastic, hard working & self-motivated
- Flexible and accommodating
- Experience of working to tight time deadlines
- Experience of administrative procedures
- Positive Attitude
- Strong Problem Solver
Languages
Polish
Native
English
Proficient
C2
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
SEN teaching assistant - Moulton School and Science College
2023.01 - 2023.11
Nescot College - NCFE CACHE LEVEL 2 AWARD, Education
2022.12 - 2023.05
Volunteer worker - Moulton Church
2022.07 - 2022.07
Exam invigilator - Moulton College
2022.05 - 2023.01
Volunteer worker - Moulton Primary School
2022.05 - 2022.07
Volunteer worker - Moulton Juniors Growers Club
2021.07 - 2022.07
Fraud investigator, administrator - IPSL Intelligent Processing Solutions Ltd
2006.10 - 2021.02
Deputy head housekeeper - Quality Hotel
2006.03 - 2006.10
Assistant bar manager - Great Southern Hotel
2002.03 - 2006.03
Nicolaus Copernicus Combined Schools of Economics - NVQ Level 3, Hospitality
1999.09 - 2001.07
Comprehensive Secondary School - GCSEs, Education
1995.09 - 1999.07
Bishop Auckland College - Level 2 Equality And Diversity, Education
Training Express - Microsoft Office Certificate, IT
Training Express - Microsoft Excel Certificate, IT
Training Express - Minute Taking Course Certificate, Administration
Training Express - Executive PA Certificate, IT
Oxford Home Study Centre - First Aid (Short Course), First Aid
The Safer Food Group - Award Level 2 in Food Safety Schools, Food Safety
Eden Training Academy - NCFE Entry Level 3 , English
Eden Training Academy, Billingham - NCFE Entry Level 3 , Maths
The National College - Help Unlock the Potential of Pupils with SEND, Education
The National College - Recognising and Supporting Pupils with ADHD, Education
The National College - Annual Certificate in Safeguarding for Staff, Education
Northampton College - Understanding Specific Learning Difficulties L2, Education
Walsall College - Introducing Caring for Children & Young People L2, Education
Fetac Hotel Trade Course - Fetac National Certificate , Hospitality