Marta Matoszko
Maidenhead ,Berkshire
Summary
Reliable and experienced manager in the industry. Driven to deliver high-quality service and meeting organisational standards.
Reliable and enthusiastic employee with solid understanding of training and mentoring teams. Dedicated team player, proactive and hands-on in task completion. Loyal individual, who is well-versed in strong communication and organisation skills and who seeks solutions to problems.
Experienced with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service.
Offers excellent communication and good judgment to effectively meet team needs. Proactive planner and customer-oriented manager with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence.
Overview
13
13
years of professional experience
Work history
Supervisor
Bill’s
Windsor
2021.09 - Current
- Managed daily operations to ensure smooth workflow and team collaboration.
- Trained and mentored junior staff to enhance their skills and performance.
- Implemented process improvements to increase efficiency and reduce downtime.
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
- Fostered a positive work culture to boost employee morale.
- Provided constructive feedback to staff for improved performance levels.
- Reduced workplace conflicts through effective communication and negotiation skills.
General Manager
Pret a Manger
Windsor
2020.01 - Current
- Led operational strategies to enhance service efficiency and customer satisfaction.
- Oversaw inventory management processes to ensure product availability and minimise waste.
- Coordinated team schedules to maintain adequate staffing levels during peak hours.
- Established a positive work environment which promoted staff morale and productivity.
- Achieved customer satisfaction with regular feedback and improvement sessions.
- Delivered results under pressure to meet tight deadlines.
Assistant Manager
Pret a Manger
Heathrow Terminal 5
2016.10 - 2020.01
- Assisted in managing daily operations to ensure smooth workflow and high service standards.
- Facilitated staff training sessions to enhance team performance.
- Implemented effective inventory management processes to optimise stock levels and reduce waste.
- Coordinated schedules and supported team members in meeting customer needs efficiently.
- Monitored compliance with health and safety regulations to maintain a safe working environment.
- Resolved customer complaints promptly to uphold brand reputation and customer satisfaction.
- Collaborated with management on strategic initiatives to drive business growth and improve service quality.
- Maintained high standards of store cleanliness, enhancing shopping experience for customers.
- Assisted in recruitment process to build an effective workforce.
- Managed daily operations to ensure smooth running of the shop floor.
- Created a positive work environment, resulting in higher employee morale.
- Monitored sales performance regularly adjusting strategies as required.
- Delegated tasks to team members efficiently improving overall productivity.
- Conducted team meetings on a regular basis, promoting open communication within the team.
- Handled stock control duties diligently preventing overstocking or shortages.
- Streamlined store operations with efficient scheduling.
- Coordinated with management on operational issues providing solutions for better efficiency.
- Managed cash registers accurately reducing discrepancies at end of day reconciliation.
- Provided support to manager during audits, ensuring accurate reports.
- Minimised inventory loss for improved profit margins.
- Handled customer complaints effectively, restoring trust in our brand.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Monitored health and safety measures for guaranteed compliance.
- Coordinated hiring, recruitment and training strategies to build successful team.
Front of House Leader
Pret A Manger
Heathrow Terminal 5
2013.01 - 2016.10
- Led team in delivering exceptional customer service and enhancing guest experiences.
- Coordinated daily front of house operations, ensuring smooth workflow and effective communication.
- Mentored junior staff in best practices for service delivery and customer engagement.
Education
Bachelor of Business Administration - Hospitality and Tourism Management
School of Economy
Bydgoszcz2008
Skills
- Customer services excellence
- Delegating effectively
- Ethical standards
- Financial reporting
- Order processing
- Negotiation tactics
- Staff recruitment, development and management
- Performance evaluation
- Task prioritisation
- Team motivation
- Staff scheduling
- Compliance monitoring
- Interpersonal savvy
- Initiative taking
- Equipment maintenance oversight
- Communication proficiency
- Resilience under pressure
- Health and Safety Compliance
- Cultural awareness
- Team Leadership
- Product knowledge
- Attention to Detail
- Quality Control and assurance
- Conflict Resolution
- Inventory control
- Office and administrative tasks
- Proactive approach
Personal interests
Outdoor activities, yoga, motorcycles, reading books
Timeline
Supervisor
Bill’s
2021.09 - Current
General Manager
Pret a Manger
2020.01 - Current
Assistant Manager
Pret a Manger
2016.10 - 2020.01
Front of House Leader
Pret A Manger
2013.01 - 2016.10
Bachelor of Business Administration - Hospitality and Tourism Management
School of Economy